Field Support Representative, Customer Success

Jobtailor; Kentucky; On-site; USD 42,000 - 56,000; Full time

Job summary

Jobtailor is seeking a dedicated onsite client support specialist to visit client sites across Ohio and help members understand Sidecar Health plans. You will serve as in-person liaison, assist enrollment, and respond to inquiries with a focus on accuracy and empathy.

The role emphasizes relationship building, clear communication, and flexible scheduling to cover groups in the field. You must live in Columbus or Toledo area, have reliable transport, and be comfortable driving to client sites as

Qualifications

• Must reside in Columbus or Toledo, Ohio area for consideration.
• Access to reliable personal transportation.
• Willingness and ability to drive across Ohio as necessary to service groups and members on-location.
• Reliability, strong communication, and accountability enabling successful independent work.
• Ability to problem-solve in real time.
• Ability to teach members about Sidecar Health best practices.
• Desire to grow and develop within the company.
• Strong empathy and relationship skills.
• Reliable transportation and willingness to drive up to several hours to visit groups in the field.
• Open schedule availability.
• Bilingual preferred.
• Healthcare and/or insurance experience preferred.

Responsibilities

• Visit clients onsite across Ohio and support members in navigating their Sidecar Health plans.
• Act as in-person support for client groups and members after enrollment and during escalated periods.
• Assist Account Management in identifying and establishing relationships with key individuals and HR departments at client groups.
• Answer calls and respond to web chats and emails in a traditional member care capacity.
• Provide timely and positive customer service.
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience.

Skills

Customer Service

Relationship Building

Problem-Solving

Bilingual Communication

Healthcare Experience

Job description

• Visit clients onsite across Ohio and support members in navigating their Sidecar Health plans


• Act as in-person support for client groups and members after enrollment and during escalated periods


• Assist Account Management in identifying and establishing relationships with key individuals and HR departments at client groups


• Answer calls and respond to web chats and emails in a traditional member care capacity


• Provide timely and positive customer service


• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience

Requirements

• Must reside in Columbus or Toledo, Ohio area for consideration


• Access to reliable personal transportation


• Willingness and ability to drive across Ohio as necessary to service groups and members on-location


• Reliability, strong communication, and accountability enabling successful independent work


• Ability to problem-solve in real time


• Ability to teach members about Sidecar Health best practices


• Desire to grow and develop within the company


• Strong empathy and relationship skills


• Reliable transportation and willingness to drive up to several hours to visit groups in the field


• Open schedule availability


• Bilingual preferred


• Healthcare and/or insurance experience preferred

Core Competencies

Demonstrates strong communication and relationship-building skills to effectively support clients and members in navigating their Sidecar Health plans. Possesses problem-solving abilities and a commitment to providing exceptional customer service in a healthcare or insurance context.

Highest-signal resume keywords

• Customer Service


• Relationship Building


• Problem-Solving


• Bilingual Communication


• Healthcare Experience

Soft Skills

• Strong Communication


• Empathy


• Accountability


• Reliability

Industry Keywords

• Healthcare


• Insurance


• Member Care


• Client Support


• Onsite Support