Customer Service Representative, Member Care

Sidecar Health; United States; On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Job summary

A health insurance company is seeking a Customer Service Representative for its Member Care team. The ideal candidate will excel in a remote environment and be bilingual in English and Spanish, ensuring high-quality support to members navigating their healthcare. Responsibilities include responding to member inquiries, providing excellent service, and resolving issues. The position offers a competitive hourly rate of $17.00–$19.00 and includes benefits such as medical, dental, vision, and 401k.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Must be bilingual in English and Spanish.
• Ability to thrive in a fast-moving, ever-changing startup environment.

Responsibilities

• Handle inbound calls and chat from members regarding products.
• Provide excellent customer service in a timely manner.
• Build rapport with existing members to enhance their experience.
• Handle issues and complaints appropriately.
• Maintain policies and standard operating procedures.

Skills

Bilingual in English and Spanish

Detail-oriented problem solver

People-first communicator

Clear in communication

Adaptable and resilient

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Customer Service Representative, Member Care

Remote

Sidecar Health is redefining health insurance. Our mission is to make healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who are drive to make a difference. The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

Our Member Care team is at the forefront of our business. Their role is easily the most important: supporting our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us and help deliver the best experience in healthcare. Your job will be to help our members - to answer their questions, help them solve problems, and ensure they have access to the care they need. As a startup, there is no shortage of opportunities, responsibilities, and growth! You'll work alongside a dynamic team that is disrupting the healthcare industry and having a positive and meaningful impact on our members' lives every day.

Job Responsibilities:

• Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
• Handle issues and complaints where appropriate
• Maintain policies and standard operation procedures

Requirements:

Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment

People-first communicator - you listen with empathy, connect easily, and meet members where they are

Clear and confident in both written and spoken communication, with the ability to answer questions in the moment

Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans

Education: High school diploma or equivalent required; bachelor’s degree preferred

Bilingual in English and Spanish

Available for one of three shift options (Central Standard Time): 7:30 AM – 4:00 PM, 8:00 AM – 4:30 PM, 8:30 AM – 5:00 PM

Sidecar Health adopts a market-based approach to compensation, where base pay varies depending on location and is further influenced by job‑related skills and experience. The current expected hourly rate for this position is $17.00–$19.00 + medical, dental, vision, and 401k.

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.