Field Support & Fleet Ops Pro

Kings III Emergency Communications; Coppell (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance with HSA

FSA / Dependent Care FSA

Dental, vision, life insurance

401k with company contribution

Employee Assistance Program (EAP)

Telemedicine access

Wellness Program

15 days PTO in year 1

Team events

Flexible work-life balance

Job summary

Kings III Emergency Communications in Coppell, TX is seeking an operations professional to coordinate fleet administration, inventory movement, shipping logistics, and cross-functional support. You will balance priorities, maintain data accuracy, and drive efficiency while partnering with internal teams and external partners.

You’ll manage fleet records in Enterprise Fleet/WEX, coordinate vehicle assignments, handle fuel and insurance cards, track shipments, and support inventory transfers

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or related field preferred.
• Minimum of two years experience supporting operations, logistics, fleet management, inventory control, field service, warehouse operations, or customer support functions preferred.

Responsibilities

• Serve as the primary point of contact for technicians, subcontractors, carriers, fleet providers, and internal departments regarding fleet, inventory, shipping, and cellular support activities.
• Coordinate issue resolution, provide status updates, and escalate unresolved operational issues when necessary.
• Identify trends, discrepancies, and process improvement opportunities and recommend corrective actions when appropriate.
• Support implementation of new systems, processes, and operational initiatives as assigned.
• Maintain driver, vehicle, and fleet records within Enterprise Fleet, WEX, and other fleet management systems, ensuring data accuracy and compliance.
• Add and update driver information, vehicle assignments, certifications, registrations, insurance documentation, and related records.
• Coordinate vehicle assignments, swaps, new vehicle deliveries, and rental vehicle arrangements based on operational requirements.
• Order and manage fuel cards, maintenance cards, insurance cards, toll tags, and other fleet-related resources.
• Monitor vehicle registrations, inspections, recalls, and insurance coverage to ensure compliance with company and regulatory requirements.
• Process accident and incident documentation, coordinate insurance claims, and manage vehicle repair activities through resolution.
• Monitor fleet utilization, maintenance schedules, mileage thresholds, and operational records to support efficient fleet management.
• Review, process, and maintain records of fleet-related expenses, including fuel, tolls, rentals, and other vehicle-related charges.
• Process SIM activation, upgrade, and deactivation requests while ensuring accuracy and compliance with established procedures.
• Perform Over-the-Air (OTA) updates for technicians and subcontractors as needed.
• Enter and maintain accurate activation data, including IMEI numbers, dialer assignments, and user records within company and carrier systems.
• Troubleshoot activation and connectivity issues and coordinate resolution with AT&T, FirstNet, and internal support teams.
• Maintain accurate records of all activations, upgrades, device assignments, and service changes.

Skills

Organizational skills

Communication skills

Independent worker

Team collaboration

Data integrity

Record keeping

Ability to lift up to 50 lbs

Education

High school diploma

Associate’s or Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field

Tools

Sedona system

Enterprise Fleet

WEX fleet software

Job description

Kings III Emergency Communications in Coppell, TX is seeking an operations professional to coordinate fleet administration, inventory movement, shipping logistics, and cross-functional support. You will balance priorities, maintain data accuracy, and drive efficiency while partnering with internal teams and external partners.

You’ll manage fleet records in Enterprise Fleet/WEX, coordinate vehicle assignments, handle fuel and insurance cards, track shipments, and support inventory transfers