Field Support Technicial

Peraton; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Peraton is seeking a skilled Systems Field Support Engineer to join our national intelligence program. This role involves providing second-tier technical support, training customers, and ensuring network stability at customer sites.

The ideal candidate will have significant experience with systems administration, relevant certifications, and the ability to manage technical challenges effectively. A TS/SCI clearance is required, and applicants must be U.S. citizens.

Qualifications

• 5+ years of relevant experience required, with or without degree.
• Current certifications in Security-related fields are mandatory.
• Experience in server virtualization and cloud technologies desired.

Responsibilities

• Provide expert and second-tier technical support to field engineers.
• Test, train, and support customers regarding technical aspects of systems.
• Maintain network stability and troubleshoot incidents effectively.
• Develop and review technical documentation.

Skills

Active Top Secret/ Sensitive Compartmented Information (TS/SCI) clearance

5 years with BS/BA

Current CISSP or Security + Certification

Systems Administration of Windows Server

Technical knowledge of Microsoft products

General knowledge of networking

Possess good oral and written skills

Education

BS/BA or equivalent experience

Tools

VMware

Docker

Kubernetes

Terraform

Ansible

Job description

Basic Qualifications

• Active Top Secret/ Sensitive Compartmented Information (TS/SCI) clearance with ability to pass and obtain a Poly clearance.
• 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD
• 4 years experience can be used in lieu of a degree.
• Current CISSP or Security + Certification.
• Systems Administration of Windows Server and Operating system, Unix, or Linux and/or database skillset.
• Technical knowledge and experience with Microsoft products, including Windows Server and Operating system, Unix or Linux and databases (e.g., Windows 10/11, Server 2016/2019, RedHat 7.x/8.x/9.x Operating Systems, SQL; PowerShell, and Office; Microsoft SQL Server or SQL Server Management Studio, Active Directory.)
• General knowledge of networking.
• Possess good oral and written skills.

Desired Qualifications

• Active TS/SCI with Poly clearance.
• Current VMware, Nutanix, or similar Certification e.g. VCP, NCP, etc.
• Strong background in server virtualization e.g. VMware, Nutanix, OpenShift, Harvester, Proxmox, MS Hyper-V, Citrix, Azure, AWS, etc.
• Experience with Docker and Kubernetes.
• Experience with Terraform or Ansible.
• Experience with Dell PowerFlex.
• Experience working in a large enterprise environment.
• Knowledge of storage area networks to include network operating systems, SAN protocols, SAN management, and SAN physical configuration.
• Computing Environment compliance.

Security Clearance

This Position requires an Active TS/SCI and the ability to obtain a Poly, US Citizenship is required to hold this clearance.

Peraton is seeking an experienced systems Field Support Engineer to join our national intelligence program that delivers engineering, application development, deployment, operations, upgrades and sustainment of products and services to achieve our client’s global missions.

Work is performed at the customer site(s).

Responsibilities

• Provide expert and second-tier technical support and analysis to field engineers and technicians.
• Provide technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
• Test, train, and field support to customers regarding technical aspects of designated systems and services.
• Provide expertise for the resolution of technical problems, troubleshoot products, and modify products to customer requirements.
• Maintain network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
• Provide training to customers.
• Partner with developers and engineers to reduce reoccurring incidents.
• Answer questions about installation, operation, configuration, customization and usage of designated systems and services.
• Review and develop technical documents.
• Travel/TDY may be required CONUS and OCONUS as required to support the customer's mission

Position is Contingent on Contract Award