Field Support Engineer

360 IT Professionals; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

A technology service provider in Washington, DC is looking for a skilled Field Support Engineer. The role demands an active TS/SCI clearance and involves troubleshooting technical issues and conducting customer training. The ideal candidate will have a BS or equivalent with at least 5 years of related experience, or an MS with 3 years of experience. This position supports critical technology solutions based on specific customer requirements.

Qualifications

• BS or equivalent + 5 years of related experience, or MS + 3 years of related experience.
• Must be able to obtain DHS Suitability in addition to their active TS/SCI clearance.

Responsibilities

• Troubleshoots technical problems and issues, determines technical solutions.
• Conducts technical training and product briefing with customers, vendors, and company representatives.

Skills

Troubleshooting

Technical Training

Education

BS or equivalent

MS

Job description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

Immediate need for an experienced Field Support Engineer to add to the team in Washington, DC. Successful candidates must possess an active TS/SCI clearance and be comfortable performing the following:

• Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.
• Conducts technical training and product briefing with customers, vendors and company representatives.

Qualifications

BS or equivalent + 5 yrs. related experience, or MS + 3 yrs. related experience

• Must be able to obtain DHS Suitability in addition to their active TS/SCI clearance