Field Support Engineer - Hybrid/Onsite (Mining & Aggregates)

Metso; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Metso seeks a Field Support Engineer - Screening Business Line to join our Screening Technical Support team. You will provide advanced hands‑on technical support to dealers and customers, including troubleshooting, performance optimization, and inspections on‑site with screening equipment and feeders.

This role reports to the Business Director, Aggregates Screening Aftermarket, and offers flexible/hybrid working arrangements with travel up to 50-60% to customer sites in the US.

Qualifications

• Strong technical expertise in screening equipment and feeders.
• Hands-on experience in aggregates and mining applications.
• Excellent communication skills with the ability to work directly with customers and dealers.
• Highly organized with strong reporting and documentation discipline.
• Willingness and ability to travel 50-60%.
• Must be authorized to work in the United States.

Responsibilities

• Provide advanced field technical support for screening equipment and feeders.
• Troubleshoot equipment performance and support application-related inquiries from dealers and customers.
• Conduct machine inspections and document findings through structured technical reports.
• Support spare parts identification, recommendations, and coordination with internal teams.
• Collaborate with Engineering, Product Support, Supply Chain, and Sales to resolve field issues.
• Participate in new machine development, testing, and validation at customer sites.
• Utilize SAP and Salesforce for reporting, tracking field activities, and customer support.
• Deliver professional, customer-facing support while ensuring high standards of safety and quality.

Job description

Metso seeks a Field Support Engineer - Screening Business Line to join our Screening Technical Support team. You will provide advanced hands‑on technical support to dealers and customers, including troubleshooting, performance optimization, and inspections on‑site with screening equipment and feeders.

This role reports to the Business Director, Aggregates Screening Aftermarket, and offers flexible/hybrid working arrangements with travel up to 50-60% to customer sites in the US.