Field Supervisor, Mental Health Services

Phoenix Home Care & Hospice; Independence, Northern (MO, KY); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Phoenix Home Care & Hospice is seeking a Field Supervisor in Missouri to ensure safe, high-quality home care. You will bridge caregivers and clients, oversee caregiver performance, monitor care plans, and step in for hands-on support when needed.

Responsibilities include onboarding new clients with DMH paperwork, training Personal Assistants, coordinating with the Program Manager, and conducting monthly quality assurance calls to uphold standards of care and compliance.

Qualifications

• High school diploma or equivalent required; some college or post-secondary education preferred.

Responsibilities

• Complete DMH new client openings, including all required paperwork and documentation
• Conduct 2 hours of on-the-job training for each new Personal Assistant (PA)
• Ensure adherence to care plans, agency policies, and applicable regulations
• Provide DMH shift coverage as needed, including personal care, activities of daily living, and household duties
• Schedule and perform in-field caregiver evaluations
• Recognize and reinforce strong performance; identify areas needing improvement and provide coaching, in coordination with the Program Manager
• Conduct monthly quality assurance calls/visits to monitor client status, care quality, and caregiver adherence to the Code of Ethical Behavior, dress code, and documentation standards
• Investigate client complaints or incidents (e.g., property damage, caregiver concerns, non-compliance) in coordination with the Program Manager, and help implement action plans
• Assist with general office tasks as assigned
• Follow departmental policies, safety protocols, and infection control measures
• Perform other duties as assigned by the Program Manager
• High school diploma or equivalent required; some college or post-secondary education preferred

Education

High school diploma or equivalent

Job description

Field Supervisor

Pay: Starting at $20/hour

About the Role

The Field Supervisor plays a key role in ensuring clients receive safe, high-quality care in their homes. This position bridges the gap between caregivers and clients — overseeing caregiver performance, monitoring compliance with care plans and regulations, and stepping in directly when hands-on support is needed.

What You'll Do

Client Onboarding & Compliance

• Complete DMH new client openings, including all required paperwork and documentation
• Conduct 2 hours of on-the-job training for each new Personal Assistant (PA)
• Ensure adherence to care plans, agency policies, and applicable regulations

Direct Care Support

• Provide DMH shift coverage as needed, including personal care, activities of daily living, and household duties

Caregiver Oversight

• Schedule and perform in-field caregiver evaluations
• Recognize and reinforce strong performance; identify areas needing improvement and provide coaching, in coordination with the Program Manager

Quality Assurance

• Conduct monthly quality assurance calls/visits to monitor client status, care quality, and caregiver adherence to the Code of Ethical Behavior, dress code, and documentation standards
• Investigate client complaints or incidents (e.g., property damage, caregiver concerns, non-compliance) in coordination with the Program Manager, and help implement action plans

General Support

• Assist with general office tasks as assigned
• Follow departmental policies, safety protocols, and infection control measures
• Perform other duties as assigned by the Program Manager

What You'll Need

High school diploma or equivalent required; some college or post-secondary education preferred

Reliable transportation and a working phone