Field Supervisor Assistant

Meeker, CO; Northern (KY); Hybrid; USD 40,000 - 65,000; Full time

Job summary

Unknown Field Supervisor Assistant role involves visiting the home, clients, and caregiver staff in the field to ensure the care plan is sufficient for the client and that staff meet needs. You may also participate in a 6-week follow-up after onboarding clients.

Field Supervisory Assistant handles incoming calls for QA and the 24/7 call center, routing to the correct person or solving problems, with scheduled shifts and on-call duties monthly.

Qualifications

• High School Graduate with two years of home care experience.
• Able to work independently with sound judgment.
• Basic computer skills and ability to learn inERSP scheduling.
• Typing speed of 60 WPM or higher; 70–90 WPM is a plus.
• Must have a car and valid driver's license.
• Available once a month for on-call duty outside regular hours.

Responsibilities

• Visit home, clients and caregiver staff to ensure care plans meet client needs.
• Support a 6-week follow-up after onboarding via phone or in person.
• Handle first/second incoming calls for QA and 24/7 call center support.
• Route inquiries or solve problems; manage shifts and call-outs.
• Do not perform new scheduling unless delegated by Regional Scheduler.
• Document changes to care coordinators; evaluate field staff punctuality and reliability.
• Assist with client care plan reviews and time reporting; cooperate with staff and families.

Skills

Excellent communication

Organizational skills

Bilingual (Spanish/English) a plus

Typing 60 WPM or greater

Driver's license with car

Learn scheduling platform inERSP

Education

High School Diploma or GED

Job description

The Field Supervisor Assistant's role involves visiting the home, clients, and caregiver staff in the field. Your primary responsibility will be to ensure that the care plan is sufficient for the client and that the caregiver staff meets those needs. You may also be involved in a 6-week follow-up, either via phone or in person, after-boarding clients.

Field Supervisor Assistant is responsible for:

Handling calls on the first or second incoming groups as needed for quality assurance and to support our 24/7 call center. Providing communication support and ensuring calls do not go to voicemail is a high priority for our organization. In this role, your primary responsibility would be taking incoming calls and either routing them to the correct individual or engaging in problem-solving depending on the caller's needs. You would work within scheduled times to manage open shifts and call-outs, handle front-line communications, and delegate tasks to the appropriate staff members. Please note that you would not be responsible for new scheduling tasks unless specifically delegated by the Regional Scheduler.

Field Supervisory Assistance Responsibilities:

• Documents and reports to care coordinators when there is a change in client status, change in service requirement, change in staff assigned to a case, or any unsatisfactory performance.
• Participates in evaluating field staff regarding punctuality, reliability, assignments, and related matters.
• Participates in the evaluation of client care plans every 90 days as needed.
• Productive and uses time efficiently.
• Follows instructions, is punctual, and attendance is acceptable.
• Cooperates with care coordinators and with clients/family members.
• Shows interest, asks questions, and seeks information.
• Reporting: Enter necessary quality management and reporting responsibilities and reports as assigned by the Agency Director. Performs other duties as assigned. This may include building timesheets, assisting with product development, assisting with payer modification/billing adjustment projects, or simply filing or answering phones and providing customer service.

The desired candidate will possess the following:

• Excellent communication and organizational skills. Being bilingual is a plus!
• High school graduate or equivalent GED with two years of Home Care experience.
• Able to work independently, demonstrating sound judgment.
• Basic computer skills plus ability to learn scheduling platform inERSP.
• Typing skills: we do require that you type a speed of 60WPM or greater, 70-90 WPM is a plus.
• Must have a car.
• Be available once a month as required for on-call duty outside of regular office hours.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications: High School Graduate At least two years of training and experience in home/health services. Excellent verbal and written communication skills (Spanish/English bi-lingual is a plus) Must have criminal background check. Must be organized and task oriented Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Excellent typing skills, the ability to listen to over the phone and type what you hear is particularly important.