Field Supervisor, Mental Health Services

Phoenix Home Care and Hospice; Independence (MO); On-site; USD 25,000 - 30,000; Full time

Job summary

Phoenix Home Care and Hospice in Independence, MO, is seeking a Field Supervisor to ensure safe, high-quality home care by overseeing caregiver performance, training, and adherence to care plans. This role bridges the gap between caregivers and clients and requires hands-on support when needed.

You will conduct in-field caregiver evaluations, coordinate with the Program Manager on coaching, and perform quality assurance activities to maintain care standards.

Qualifications

• High school diploma or equivalent required.
• Some college or post-secondary education preferred.

Responsibilities

• Complete DMH new client openings, including all required paperwork and documentation
• Conduct 2 hours of on-the-job training for each new Personal Assistant (PA)
• Ensure adherence to care plans, agency policies, and applicable regulations
• Provide DMH shift coverage as needed, including personal care, activities of daily living, and household duties
• Schedule and perform in-field caregiver evaluations
• Recognize and reinforce strong performance; identify areas needing improvement and provide coaching, in coordination with the Program Manager
• Conduct monthly quality assurance calls/visits to monitor client status, care quality, and caregiver adherence to the Code of Ethical Behavior, dress code, and documentation standards
• Investigate client complaints or incidents (e.g., property damage, caregiver concerns, non-compliance) in coordination with the Program Manager, and help implement action plans
• Assist with general office tasks as assigned
• Follow departmental policies, safety protocols, and infection control measures
• Perform other duties as assigned by the Program Manager

Education

High School Diploma or equivalent

Job description

About The Role

The Field Supervisor plays a key role in ensuring clients receive safe, high-quality care in their homes. This position bridges the gap between caregivers and clients — overseeing caregiver performance, monitoring compliance with care plans and regulations, and stepping in directly when hands‑on support is needed.

Field Supervisor

Pay: Starting at $20/hour

About The Role

The Field Supervisor plays a key role in ensuring clients receive safe, high-quality care in their homes. This position bridges the gap between caregivers and clients — overseeing caregiver performance, monitoring compliance with care plans and regulations, and stepping in directly when hands‑on support is needed.

What You’ll Do

Client Onboarding & Compliance

• Complete DMH new client openings, including all required paperwork and documentation
• Conduct 2 hours of on-the-job training for each new Personal Assistant (PA)
• Ensure adherence to care plans, agency policies, and applicable regulations

Direct Care Support

• Provide DMH shift coverage as needed, including personal care, activities of daily living, and household duties

Caregiver Oversight

• Schedule and perform in-field caregiver evaluations
• Recognize and reinforce strong performance; identify areas needing improvement and provide coaching, in coordination with the Program Manager

Quality Assurance

• Conduct monthly quality assurance calls/visits to monitor client status, care quality, and caregiver adherence to the Code of Ethical Behavior, dress code, and documentation standards
• Investigate client complaints or incidents (e.g., property damage, caregiver concerns, non-compliance) in coordination with the Program Manager, and help implement action plans

General Support

• Assist with general office tasks as assigned
• Follow departmental policies, safety protocols, and infection control measures
• Perform other duties as assigned by the Program Manager

What You’ll Need

High school diploma or equivalent required; some college or post-secondary education preferred

Reliable transportation and a working phone