Field Supervisor, Mental Health Services

Phoenix Home Care; Independence (MO); On-site; USD 25,000 - 33,000; Full time

Job summary

Phoenix Home Care is seeking a Field Supervisor to oversee caregiver performance, ensure adherence to care plans, and step in for hands-on support as needed. You will bridge the gap between caregivers and clients, monitor compliance with regulations, and support quality care in clients' homes.

The role requires a high school diploma (post-secondary education preferred), reliable transportation, and a willingness to train new staff.

Qualifications

• High school diploma or equivalent required.
• Some college or post-secondary education preferred.
• Reliable transportation and a working phone.

Responsibilities

• Complete DMH new client openings, including all required paperwork and documentation
• Conduct 2 hours of on-the-job training for each new Personal Assistant (PA)
• Ensure adherence to care plans, agency policies, and applicable regulations
• Provide DMH shift coverage as needed, including personal care, activities of daily living, and household duties
• Schedule and perform in-field caregiver evaluations and provide coaching in coordination with the Program Manager
• Conduct monthly quality assurance calls/visits to monitor client status, care quality, and caregiver adherence to standards
• Investigate client complaints or incidents in coordination with the Program Manager and implement action plans
• Assist with general office tasks and follow safety protocols

Education

High school diploma or equivalent

Some college / post-secondary education

Job description

Field Supervisor

Pay: Starting at $20/hour

About the Role

The Field Supervisor plays a key role in ensuring clients receive safe, high-quality care in their homes. This position bridges the gap between caregivers and clients - overseeing caregiver performance, monitoring compliance with care plans and regulations, and stepping in directly when hands-on support is needed.

What You'll Do

Client Onboarding & Compliance

• Complete DMH new client openings, including all required paperwork and documentation
• Conduct 2 hours of on-the-job training for each new Personal Assistant (PA)
• Ensure adherence to care plans, agency policies, and applicable regulations

Direct Care Support

• Provide DMH shift coverage as needed, including personal care, activities of daily living, and household duties

Caregiver Oversight

• Schedule and perform in-field caregiver evaluations
• Recognize and reinforce strong performance; identify areas needing improvement and provide coaching, in coordination with the Program Manager

Quality Assurance

• Conduct monthly quality assurance calls/visits to monitor client status, care quality, and caregiver adherence to the Code of Ethical Behavior, dress code, and documentation standards
• Investigate client complaints or incidents (e.g., property damage, caregiver concerns, non-compliance) in coordination with the Program Manager, and help implement action plans

General Support

• Assist with general office tasks as assigned
• Follow departmental policies, safety protocols, and infection control measures
• Perform other duties as assigned by the Program Manager

What You'll Need

High school diploma or equivalent required; some college or post-secondary education preferred

Reliable transportation and a working phone