Field Supervisor (Experienced) Durham, NC

Paycom - ATS; Durham (NC); On-site; USD 72,000 - 100,000; Full time

Job summary

Paycom - ATS is seeking a Field Supervisor in Durham, NC to lead a team of underground utility locate technicians. The role requires coordinating daily workload, ensuring safety and compliance, and serving as the liaison between field staff, operations, and customers.

The ideal candidate has 5+ years in facility locating, strong leadership and communication skills, and proficiency with locate management systems.

Qualifications

• 5+ years’ experience in facility locating and related fieldwork.
• Demonstrated ability to lead, coach, and supervise field technicians.
• Strong communication, organization, and problem-solving skills.
• Proficient in Excel and locate management systems.

Responsibilities

• Supervise, train, and develop locate technicians.
• Manage daily ticket routing, workload, and productivity.
• Support trouble locates and escalated locating requests.
• Conduct field quality, safety, and equipment audits.
• Address performance issues and enforce policy.
• Communicate operations expectations to the locate team.

Skills

Underground locating

Leadership

Excel

Tools

Locator systems

Job description

Job Location: Durham, NC - Durham, NC 27701

Salary Range: Undisclosed

The Field Supervisor is responsible for the day-to-day supervision and support of a team of Locate Technicians. This position ensures locating operations are performed safely, accurately, efficiently, and in accordance with company policies, customer requirements, applicable regulations, and industry standards. The Field Supervisor serves as a key connection between field technicians, operations leadership, customers, and other internal departments. This position is responsible for managing daily workload, technician performance, ticket flow, field quality, safety, training, and customer service within the assigned service area.

Key Responsibilities

• Supervises, trains, and develops underground utility locate technicians.
• Manages daily ticket routing, workload, and technician productivity.
• Supports trouble locates, projects, designer tickets, and escalated locating requests.
• Conducts locate quality, field safety, vehicle, and maintenance audits.
• Addresses performance issues and administers discipline in accordance with company policy.
• Responds to customer concerns and communicates operational expectations to the locate team.
• Provides field and after-hours support as needed.
• Performs other related duties as assigned

Qualifications

Skills and Experience

• Knowledge of underground utility locating and locatable facilities, including gas, electric, communication, fiber, water, and sewer.
• Strong knowledge of utility records, maps, prints, and locate ticket systems.
• Strong leadership, communication, organizational, and problem-solving skills.
• Proficient in Excel and utility locate management systems.

Requirements

• 5+ years’ experience in all facets of facility locating
• Demonstrated ability to lead, coach, and supervise field-based locate technicians
• Must be willing and able to travel between assigned service areas and provide field support as needed.
• Excellent customer service skills
• Integrity, reliability, and strong professional judgment