Field Supervisor (Experienced) Durham, NC

N&S LOCATING SERVICES d.b.a. S&N; Durham (NC); Sur place; USD 60 000 - 80 000; Plein temps

Résumé du poste

N&S Locating Services d.b.a. S&N seeks a Field Supervisor in the Durham, NC area to oversee a team of Locate Technicians, ensuring safe, accurate, and efficient operations. You will coordinate workload, coaching, and performance while maintaining high standards for field quality and safety.

You will serve as the liaison between field staff, operations leadership, customers, and internal departments, handling escalations and field support as needed.

Qualifications

• 5+ years' experience in facility locating.
• Ability to lead, coach, and supervise field technicians.
• Willingness to travel between service areas.
• Excellent customer service skills.
• Integrity and reliable professional judgment.

Responsabilités

• Supervises, trains, and develops underground utility locate technicians.
• Manages daily ticket routing, workload, and technician productivity.
• Supports trouble locates, projects, designer tickets, and escalated locating requests.
• Conducts locate quality, field safety, vehicle, and maintenance audits.
• Addresses performance issues and administers discipline in accordance with company policy.
• Responds to customer concerns and communicates operational expectations to the locate team.
• Provides field and after-hours support as needed.
• Performs other related duties as assigned.

Connaissances

Leadership

Field supervision

Communication

Problem-solving

Excel

Locate systems

Outils

Locate ticket systems

Description du poste

Position Summary:The Field Supervisor is responsible for the day-to-day supervision and support of a team of Locate Technicians. This position ensures locating operations are performed safely, accurately, efficiently, and in accordance with company policies, customer requirements, applicable regulations, and industry standards.The Field Supervisor serves as a key connection between field technicians, operations leadership, customers, and other internal departments. This position is responsible for managing daily workload, technician performance, ticket flow, field quality, safety, training, and customer service within the assigned service area.Key Responsibilities• Supervises, trains, and develops underground utility locate technicians.• Manages daily ticket routing, workload, and technician productivity.• Supports trouble locates, projects, designer tickets, and escalated locating requests.• Conducts locate quality, field safety, vehicle, and maintenance audits.• Addresses performance issues and administers discipline in accordance with company policy.• Responds to customer concerns and communicates operational expectations to the locate team.• Provides field and after-hours support as needed.• Performs other related duties as assignedSkills and Experience• Knowledge of underground utility locating and locatable facilities, including gas, electric, communication, fiber, water, and sewer.• Strong knowledge of utility records, maps, prints, and locate ticket systems.• Strong leadership, communication, organizational, and problem-solving skills.• Proficient in Excel and utility locate management systems.Requirements• 5+ years’ experience in all facets of facility locating• Demonstrated ability to lead, coach, and supervise field-based locate technicians• Must be willing and able to travel between assigned service areas and provide field support as needed.• Excellent customer service skills• Integrity, reliability, and strong professional judgment