Field Supervisor (Experienced) Asheville, NC

N&S LOCATING SERVICES d.b.a. S&N; Asheville (NC); Presencial; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

Paycom - ATS in Asheville, NC is seeking a Field Supervisor to lead a team of underground utility locate technicians, ensuring safe, accurate, and efficient locating operations in accordance with company policies and customer requirements.

You will manage daily workload and ticket flow, monitor field quality and safety, provide training, and serve as the main liaison between field technicians, operations leadership, customers, and internal teams.

Qualificações

• 5+ years’ experience in facility locating
• Ability to lead and supervise field locate technicians
• Willingness to travel between service areas and provide field support
• Excellent customer service skills
• Integrity, reliability and strong professional judgment

Responsabilidades

• Supervise, train, and develop underground utility locate technicians.
• Manage daily ticket routing, workload, and technician productivity.
• Support trouble locates, projects, designer tickets, and escalated locating requests.
• Conduct locate quality, field safety, vehicle, and maintenance audits.
• Addresses performance issues and administers discipline in accordance with company policy.
• Responds to customer concerns and communicates operational expectations to the locate team.
• Provide field and after-hours support as needed.
• Performs other related duties as assigned

Conhecimentos

Locate operations leadership

Training and coaching

Customer service

Problem-solving

Communication

Ferramentas

Excel

Locator management systems

Descrição da oferta de emprego

Job Details: Job Location: Asheville, NC 28801, Position Summary: The Field Supervisor is responsible for the day-to-day supervision and support of a team of Locate Technicians. This position ensures locating operations are performed safely, accurately, efficiently, and in accordance with company policies, customer requirements, applicable regulations, and industry standards. The Field Supervisor serves as a key connection between field technicians, operations leadership, customers, and other internal departments. This position is responsible for managing daily workload, technician performance, ticket flow, field quality, safety, training, and customer service within the assigned service area.

Key Responsibilities

• Supervises, trains, and develops underground utility locate technicians.


• Manages daily ticket routing, workload, and technician productivity.


• Supports trouble locates, projects, designer tickets, and escalated locating requests.


• Conducts locate quality, field safety, vehicle, and maintenance audits.


• Addresses performance issues and administers discipline in accordance with company policy.


• Responds to customer concerns and communicates operational expectations to the locate team.


• Provides field and after-hours support as needed.


• Performs other related duties as assigned

Qualifications:

Skills and Experience

• Knowledge of underground utility locating and locatable facilities, including gas, electric, communication, fiber, water, and sewer.


• Strong knowledge of utility records, maps, prints, and locate ticket systems.


• Strong leadership, communication, organizational, and problem-solving skills.


• Proficient in Excel and utility locate management systems.

Requirements

• 5+ years’ experience in all facets of facility locating


• Demonstrated ability to lead, coach, and supervise field-based locate technicians


• Must be willing and able to travel between assigned service areas and provide field support as needed.


• Excellent customer service skills


• Integrity, reliability, and strong professional judgment