Field Supervisor

Jobtailor; Rocklin (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor in Rocklin, CA seeks an experienced Operations Supervisor to lead a field team, drive efficiency, and ensure high-quality service delivery. You will mentor staff, manage onboarding, and oversee workflows and documentation to support client needs.

The role requires strong leadership, KPI analysis, and process improvement skills, with the ability to travel up to 20% and collaborate with cross-functional teams to optimize operations.

Qualifications

• High School Diploma or equivalent; Bachelor’s Degree preferred.
• 2+ years of experience in operations, customer service, or a related field.
• 1+ years of leadership or supervisory experience required.
• Call center or multi-team management experience preferred.
• Ability to lead, motivate, and develop individuals and teams.
• Ability to collect, analyze, and present KPIs.
• Experience standardizing processes, identifying inefficiencies, and implementing improvements.
• Excellent verbal and written communication skills.
• Ability to influence across all levels and with clients.
• Travel up to 20% of working hours.

Responsibilities

• Supervise, evaluate, and mentor an assigned team of Field Specialists.
• Lead team meetings focused on operational processes, territory updates, goal setting, and professional development.
• Facilitate interview, selection, and onboarding for new field team members.
• Manage time-off requests, expense reimbursements, time audits, and attendance tracking.
• Ensure field work orders are prioritized, distributed, and completed within turnaround times.
• Balance workload distribution and coverage routing to maximize efficiency.
• Verify documentation, paperwork, and real-time system updates.
• Oversee inventory, equipment availability, and technology functionality.
• Track productivity, turnaround times, quality, costs per location, and budgets.
• Identify root causes of performance gaps and implement scalable improvements using dashboards and feedback.
• Conduct regular quality audits of field work.
• Provide weekly leadership updates on risks, staffing needs, and capacity.
• Participate in quarterly planning to improve SOPs and workflows.
• Coordinate with internal teams to resolve client and customer service issues.
• Maintain current team process manuals, SOPs, and management workflows.

Skills

Leadership

KPI Analysis

Process Standardization

Project Management Software

Customer Service Management

Operations Management

Performance Analysis

Workflow Optimization

Quality Auditing

Time Management

Documentation Verification

Inventory Oversight

Budget Tracking

Problem-Solving

Team Mentoring

Education

Bachelor’s Degree or Equivalent Experience

Tools

Google Workplace

Asana

Video Conferencing Software

Office Software

Job description

Responsibilities

• Supervise, evaluate, and mentor an assigned team of Field Specialists
• Lead team meetings focused on operational processes, territory updates, goal setting, and professional development
• Facilitate interview, selection, and onboarding processes for new field team members
• Manage time-off requests, expense reimbursements, time audits, and attendance tracking
• Ensure field work orders are prioritized, distributed, and completed within established turnaround times
• Balance workload distribution and coverage routing to maximize efficiency
• Verify accurate documentation, paperwork, and real-time system updates
• Oversee inventory, equipment availability, and technology functionality
• Track productivity, turnaround times, quality, cost per location, and budget metrics
• Identify root causes of performance gaps and implement scalable workflow solutions using dashboards, Gemba walks, and feedback
• Conduct regular quality audits of field work
• Provide weekly leadership updates on operational risks, staffing needs, and capacity
• Participate in quarterly planning sessions to improve standard operating procedures and organizational workflows
• Partner with internal teams to resolve complex client and customer service issues
• Coordinate with Sales and Operations regarding field capacity, workflow impacts, and client needs
• Maintain current team process manuals, standard operating procedures, and management system workflows

Requirements

• High School Diploma or equivalent required; Bachelor’s Degree preferred or equivalent experience
• 2+ years of experience in operations, customer service, or a related field
• 1+ years of leadership or supervisory experience required
• Call center or multi-team management experience preferred
• Ability to lead, motivate, and develop individuals and teams
• Ability to collect, analyze, and present Key Performance Indicators (KPIs)
• Experience standardizing processes, identifying inefficiencies, problem-solving, and implementing sustainable improvements
• Exceptional verbal and written communication skills
• Ability to influence and engage across all levels of the organization and with clients
• Confidence and emotional intelligence when addressing performance or conduct-related concerns
• Ability to prepare and deliver presentations
• Strong organizational and planning skills; ability to manage multiple priorities, timelines, and deliverables
• Proficient using a computer, business phone, office software, video conferencing, and other computer programs, including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)
• Ability to plan and manage projects using project management software such as Asana
• Current registered process server required
• Valid California driver’s license and clean driving history required
• Reliable vehicle, current auto registration, and current auto insurance required
• Ability to perform required physical functions, with or without accommodation
• Ability to travel up to 20% of working hours

Core Competencies

Demonstrates strong leadership and supervisory skills, with a focus on team development, operational efficiency, and effective communication. Proficient in managing workflows, analyzing performance metrics, and implementing process improvements.

Highest-signal resume keywords

• Leadership Experience
• Key Performance Indicator Analysis
• Process Standardization
• Project Management Software Proficiency
• Customer Service Management

Hard Skills

• Operations Management
• Performance Analysis
• Workflow Optimization
• Quality Auditing
• Time Management
• Documentation Verification
• Inventory Oversight
• Budget Tracking
• Problem-Solving
• Team Mentoring

Soft Skills

• Verbal Communication
• Written Communication
• Emotional Intelligence
• Influencing Skills
• Organizational Skills

Certifications & Qualifications

• Current Registered Process Server
• Valid California Driver’s License

Industry Keywords

• Field Operations
• Customer Service
• Team Management
• Operational Processes
• Performance Metrics

Tools & Technologies

• Google Workplace
• Asana
• Video Conferencing Software
• Office Software