Field Service Manager

Jobtailor; Livonia (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor in Livonia, MO is seeking a seasoned leader to oversee department performance, planning, and workforce management. This role drives strategic direction, budgets, and continuous improvement across teams.

You will mentor managers, analyze P&L and forecasts, and collaborate with branches to deliver end-to-end customer solutions. Travel up to 25% may be required.

Qualifications

• 5+ years of leadership experience in related industry.
• Strong P&L analysis, forecasting, and business acumen.
• Willingness to travel overnight up to 25%.

Responsibilities

• Monitor and analyze department performance metrics including utilization, staffing levels, work-in-progress, and forecasts.
• Review departmental P&L reports, identify trends and discrepancies, and implement corrective actions where needed.
• Lead business development efforts, providing strategic direction and oversight to the sales team.
• Plan and manage workforce needs; support recruiting, hiring, and coaching of technical and operational staff.
• Collaborate with other branch and department managers to deliver seamless, company-wide customer solutions.

Skills

Leadership Experience

P&L Analysis

Workforce Management

Microsoft Office Suite Proficiency

Mentoring and Coaching

Education

Bachelor’s degree in business, engineering, or related field

High school diploma

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Job description

• Monitor and analyze department performance metrics including utilization, staffing levels, work-in-progress, and forecasts.
• Review departmental P&L reports, identify trends and discrepancies, and implement corrective actions where needed.
• Participate in the development and execution of annual business plans.
• Lead business development efforts, providing strategic direction and oversight to the sales team.
• Plan and manage workforce needs; support recruiting, hiring, and coaching of technical and operational staff.
• Promote and enforce company safety policies and ensure participation in new hire and annual safety training.
• Maintain adherence to quality standards and ensure all work follows Standard Operating Procedures.
• Collaborate with other branch and department managers to deliver seamless, company-wide customer solutions.
• Partner with HR, Workforce Development, and Regional Management to foster a culture of continuous improvement.
• Mentor and develop subordinate managers to strengthen leadership and technical capabilities.
• Perform other duties as needed to support organizational success.

Requirements

• High school diploma required; Bachelor’s degree in business, engineering, or related field preferred.
• 5+ years of leadership experience in a related industry (e.g., NETA testing, power systems, electrical services).
• Demonstrated ability to mentor, coach, and lead technical teams.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Strong business acumen, including P&L analysis and forecasting.
• Excellent verbal and written communication skills.
• Willingness to travel overnight (up to 25%).
• Must have a valid driver's license with a clean driving record.
• Must pass pre-employment drug screening, background check, and physical examination.

Core Competencies

Demonstrates strong leadership and business acumen with a focus on P&L analysis, workforce management, and strategic direction. Capable of mentoring technical teams and ensuring adherence to quality and safety standards.

Highest-signal resume keywords

• Leadership Experience
• P&L Analysis
• Workforce Management
• Microsoft Office Suite Proficiency
• Mentoring and Coaching

Hard Skills

• P&L Analysis
• Forecasting
• Utilization Metrics
• Staffing Levels
• Standard Operating Procedures

Soft Skills

• Verbal Communication
• Written Communication
• Coaching
• Collaboration

Certifications & Qualifications

• Valid Driver's License
• Pre-Employment Drug Screening
• Background Check
• Physical Examination

Industry Keywords

• NETA Testing
• Power Systems
• Electrical Services
• Continuous Improvement
• Safety Training

Tools & Technologies

• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• Microsoft PowerPoint