Field Specimen Processor — Early-Morning Lab & Patient Support

ACM Global Laboratories, Inc.; Olympia (WA); On-site; USD 36,000 - 60,000; Full time

Job summary

ACM - Drugscan is seeking a Field Specimen Processor in Olympia, WA. You will collect urine and oral fluid specimens, obtain billing/testing data, and ensure proper packaging for shipping, while adhering to HIPAA and company policies.

The role supports Customer Services with payment collections, portal assistance, and project tasks, and requires a high school diploma with attention to accuracy and safety in a clinical setting.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience preferred.

Responsibilities

• Greet and identify patient.
• Obtain billing and testing information according to SOP.
• Collect urine and oral fluid specimens for testing.
• Package and prepare specimens for shipping.
• Adheres to HIPAA and DRUGSCAN compliance policies.
• Handle safety rules and PPE, maintain clean workstations.

Skills

Customer service experience

Excellent communication

Active listening

Empathy

Problem-solving abilities

Time management

Adaptability

Positive attitude

Education

High school diploma

Tools

CRM software

DRUGSCAN portals

Job description

ACM - Drugscan is seeking a Field Specimen Processor in Olympia, WA. You will collect urine and oral fluid specimens, obtain billing/testing data, and ensure proper packaging for shipping, while adhering to HIPAA and company policies.

The role supports Customer Services with payment collections, portal assistance, and project tasks, and requires a high school diploma with attention to accuracy and safety in a clinical setting.