Field Specimen Processor

Drugscan, Inc; Spokane (WA); On-site; USD 25,000 - 33,000; Full time

Job summary

Drugscan, Inc seeks a Field Specimen Processor at its Olympia, WA location. The role focuses on collecting and shipping patient specimens with precision while supporting Customer Services with payments and portal assistance.

Applicants should demonstrate excellent communication, reliability, and adherence to HIPAA policies. The position requires teamwork in a fast-paced clinical environment.

Qualifications

• High school diploma or equivalency required.
• Strong communication and interpersonal skills vital.
• Ability to manage multiple tasks with accuracy and care.

Responsibilities

• Greet and identify patients for specimen collection.
• Collect urine and oral fluid specimens per SOP.
• Package and ship specimens following safety and HIPAA guidelines.
• Assist with customer service tasks, including payments and portal help.
• Maintain clean, orderly workstations and manage supplies.
• Log tasks and patient information in the CRM system.
• Perform other duties as assigned by supervisor.

Skills

Excellent communication

Active listening

Empathy

Problem solving

Positive attitude

Time management

Adaptability

Education

High school diploma or equivalency

Job description

Job Title: Field Specimen ProcessorDepartment: Field ServicesLocation: 6700 Martin Way E., Ste 117, Olympia, WA, 98516Hours Per Week: 40 hoursSchedule: Monday – Friday, 5AM – 1PMSUMMARYThe Field Specimen Processor is responsible for collecting and shipping patient specimens in an accurate, efficient and timely manner. In addition to Field Service responsibilities, is responsible for supporting Customer Services needs such as payment collections, customer calls, portal assistance, and project-based needs.RESPONSIBILITIESGreet and identify patient.Obtain billing and testing information according to SOP.Collect urine and oral fluid specimens for testing (observe collection as needed).Package and prepare specimens for shipping.Adheres to all HIPAA and DRUGSCAN compliance policies as they pertain to patient information, orders and billing processesComplies with safety rules and regulations to include proper handling procedures of samples, cleanliness and neatness of workstations and proper use of personal protective equipment.Manage collection supplies.Perform customer service duties to include phone inquiries and patient encounters as needed.Collects patient payments as needed.Assist with Customer Service pickup requests as needed.Answer incoming calls from clients as needed.Make outbound calls as needed for missing information.Place supply orders as needed.Assist clients with DRUGSCAN portals as needed.Manage shared inboxes as needed.Log tasks with CRM as needed.Perform all other duties as assigned by supervisor/management.REQUIRED QUALIFICATIONSHigh school diploma or equivalency required.PREFERRED QUALIFICATIONSExcellent communicationActive listeningEmpathyProblem-solving abilitiesPositive attitudeTime managementAdaptability1 year of customer service experience preferred.PHYSICAL REQUIREMENTS:Moderate - Clinical - Moderate clinical roles are patient facing roles that require continual movement, including standing, walking, and lifting 20–50 lbs., along with pushing and pulling medical equipment and assisting with patient positioning. Employees perform frequent bending, twisting, and reaching while completing fine motor tasks in busy or confined clinical environments. High sensory acuity is essential for monitoring patient status and responding to alarms or safety concerns. Emotional and cognitive demands are substantial, involving decision-making under pressure, responding to emergencies, and maintaining sustained focus. Environmental exposures include infectious agents, bodily fluids, chemicals, and radiation. TB testing, mask-fit testing, and physical exams are common requirements.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.