Field Solutions & Inventory Specialist

MSC Industrial Direct Co.,Inc.; Gilroy, Northern (CA, KY); Hybrid; USD 33,000 - 36,000; Full time

Job summary

MSC Industrial Supply Co. in Gilroy, CA seeks a Solutions Service Specialist to manage inventory at customer sites, perform put-away, replenishment, and 6S practices while maintaining solution equipment. The role collaborates with sales teams to drive retention and incremental revenue.

Expect 80%+ travel, strong customer service, and proficiency with routing software. You will follow safety protocols, complete ongoing training, and contribute to MSC's service excellence and loyalty programs.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft 365 and general computer literacy.
• Ability to work independently with minimal supervision.
• Strong critical thinking and problem-solving skills.
• Excellent time management and organizational abilities.

Responsibilities

• Maintain appropriate stock levels (min/max) to meet customer demand.
• Receive, unpack, and put away products at all solution points of use.
• Perform basic repairs and maintenance on solution equipment to company standards.
• Use routing software to log and track daily account activities.
• Build and maintain strong relationships with customer contacts to ensure solution retention.
• Promote MSC customer loyalty through solution support and CARE program execution.
• Maintain 6S standards in all solution areas.
• Adhere to all safety and compliance protocols.
• Stay current on MSC's inventory management solutions through ongoing training.
• Maintain high customer satisfaction ratings.
• Safely operate and maintain company-assigned vehicle per Fleet Policy.
• Follow all MSC policies and procedures.

Skills

Customer service

Communication

MS 365

Independent work

Problem solving

Time management

Education

High School Diploma or equivalent

Tools

Microsoft 365

Job description

MSC Industrial Supply Co. in Gilroy, CA seeks a Solutions Service Specialist to manage inventory at customer sites, perform put-away, replenishment, and 6S practices while maintaining solution equipment. The role collaborates with sales teams to drive retention and incremental revenue.

Expect 80%+ travel, strong customer service, and proficiency with routing software. You will follow safety protocols, complete ongoing training, and contribute to MSC's service excellence and loyalty programs.