Field Solutions & Inventory Specialist

MSC Industrial Supply Co.; Gilroy (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Benefits program

Job summary

MSC Industrial Supply Co. in Gilroy, CA is seeking a Solutions Service Specialist to manage inventory at customer sites, perform put-away, scanning, and replenishment of VMI and vending solutions, and uphold 6S practices.

You will work closely with sales to drive retention and incremental revenue, build strong customer relationships, and ensure safe operation of solution equipment while meeting MSC standards. This role requires 80%+ travel and a commitment to customer success.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft 365 and general computer literacy.
• Ability to work independently with minimal supervision.
• Strong critical thinking and problem-solving skills.
• Excellent time management and organizational abilities.

Responsibilities

• Maintain appropriate stock levels (min/max) to meet customer demand.
• Receive, unpack, and put away products at all solution points of use.
• Perform basic repairs and maintenance on solution equipment to company standards.
• Use routing software to log and track daily account activities.
• Build and maintain strong relationships with customer contacts to ensure solution retention.
• Promote MSC customer loyalty through solution support and CARE program execution (Clean, Arrange, Relationships, Exceeded Expectations).
• Maintain 6S standards in all solution areas.
• Follow all MSC policies and procedures.

Skills

Customer service

Verbal and written communication

Independent work

Critical thinking

Time management

Organizational abilities

Education

High School Diploma or equivalent

Tools

Microsoft 365

Job description

MSC Industrial Supply Co. in Gilroy, CA is seeking a Solutions Service Specialist to manage inventory at customer sites, perform put-away, scanning, and replenishment of VMI and vending solutions, and uphold 6S practices.

You will work closely with sales to drive retention and incremental revenue, build strong customer relationships, and ensure safe operation of solution equipment while meeting MSC standards. This role requires 80%+ travel and a commitment to customer success.