Field Solutions Specialist - Inventory & VMI

MSC Industrial Direct Co.,Inc.; Portland, Northern (OR, KY); Hybrid; USD 33,000 - 36,000; Full time

Job summary

MSC Industrial Supply Co. in Portland, OR is seeking a Solutions Service Specialist to manage inventory at designated customer sites, including product put-away, scanning, and replenishment of VMI and vending solutions.

You will work with sales and business development to drive retention and revenue through effective solution support. The role requires strong customer service, excellent communication, and proficiency with Microsoft 365.

Qualifications

• Strong customer service orientation.
• Excellent verbal and written communication.
• Proficiency in Microsoft 365.
• Ability to work independently.
• Strong critical thinking and problem-solving.
• Excellent time management and organizational abilities.

Responsibilities

• Maintain appropriate stock levels (min/max) to meet customer demand.
• Receive, unpack, and put away products at all solution points of use.
• Perform basic repairs and maintenance on solution equipment to company standards.
• Use routing software to log and track daily account activities.
• Build and maintain strong relationships with customer contacts to ensure solution retention.
• Communicate professionally and promptly with key customer personnel.
• Promote MSC customer loyalty through solution support and CARE program execution (Clean, Arrange, Relationships, Exceeded Expectations).
• Maintain 6S standards in all solution areas.
• Adhere to all safety and compliance protocols.
• Stay current on MSC's inventory management solutions through ongoing training.
• Maintain high customer satisfaction ratings.
• Accurately track time using MSC-approved time management tools.
• Safely operate and maintain company-assigned vehicle per Fleet Policy.
• Follow all MSC policies and procedures.
• Contributes to the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

Skills

Customer service

Communication skills

Microsoft 365

Independent worker

Critical thinking

Time management

Education

High School Diploma or equivalent

Job description

MSC Industrial Supply Co. in Portland, OR is seeking a Solutions Service Specialist to manage inventory at designated customer sites, including product put-away, scanning, and replenishment of VMI and vending solutions.

You will work with sales and business development to drive retention and revenue through effective solution support. The role requires strong customer service, excellent communication, and proficiency with Microsoft 365.