Field Solutions & VMI Inventory Specialist

MSC Industrial Direct Co.,Inc.; Orlando, Northern (FL, KY); Hybrid; USD 30,000 - 33,000; Full time

Job summary

MSC Industrial Supply Co. in Orlando, FL seeks a Solutions Service Specialist to manage inventory at customer sites, perform put-away, scanning, and replenishment of VMI and vending solutions, and uphold Lean 6S practices.

You will collaborate with sales and business development to drive customer retention and incremental revenue through effective solution support, maintain equipment, and ensure high satisfaction with proactive service.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft 365 and general computer literacy.
• Ability to work independently with minimal supervision.
• Strong critical thinking and problem-solving skills.
• Excellent time management and organizational abilities.

Responsibilities

• Maintain appropriate stock levels (min/max) to meet customer demand.
• Receive, unpack, and put away products at all solution points of use.
• Perform basic repairs and maintenance on solution equipment to company standards.
• Use routing software to log and track daily account activities.
• Build and maintain strong relationships with customer contacts to ensure solution retention.
• Communicate professionally and promptly with key customer personnel.
• Promote MSC customer loyalty through solution support and CARE program execution (Clean, Arrange, Relationships, Exceeded Expectations).
• Maintain 6S standards in all solution areas.
• Adhere to all safety and compliance protocols.
• Stay current on MSC's inventory management solutions through ongoing training.
• Maintain high customer satisfaction ratings.
• Accurately track time using MSC-approved time management tools.
• Safely operate and maintain company-assigned vehicle per Fleet Policy.

Skills

Strong customer service orientation

Excellent verbal and written沟通

Microsoft 365 proficiency

Independent worker

Critical thinking

Time management

Education

High School Diploma or equivalent

Tools

Microsoft 365

Job description

MSC Industrial Supply Co. in Orlando, FL seeks a Solutions Service Specialist to manage inventory at customer sites, perform put-away, scanning, and replenishment of VMI and vending solutions, and uphold Lean 6S practices.

You will collaborate with sales and business development to drive customer retention and incremental revenue through effective solution support, maintain equipment, and ensure high satisfaction with proactive service.