Field & Software Support Technician (Onsite & Remote)

Inuplands; Greenwood (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Five Star is hiring an Onsite & Software Support Technician in Greenwood, IN. The role blends on-demand onsite hardware support with remote software assistance for our school district clients.

You will split time between scheduled visits within a two-hour radius of your home address and remote software ticket queue work, reporting to the Head of Onsite Services and the Product Support Manager. Strong communication and self-direction are essential.

Qualifications

• Experience in on-site hardware and software support.
• Ability to resolve hardware, software, and connectivity issues.
• Willingness to travel within a two-hour radius.
• Familiarity with data files (CSV/Excel) and Google Apps preferred.

Responsibilities

• Provide Tier I onsite technical support during visits.
• Coordinate scheduling with Head of Onsite Services, confirm visit windows and response times.
• Perform imaging, software installations, technology inventory, and maintenance during site visits.
• Troubleshoot and repair devices including iPads, Macs, Chromebooks, Windows laptops/desktops, and interactive whiteboards.
• Support software platforms via ticketing system, phone and email.
• Log detailed notes in the ticketing system and escalate when needed.
• Communicate status to school personnel and leadership.
• Attend software team meetings and annual conference.

Skills

Excellent communication

Customer service

Problem-solving

Time management

Travel readiness

Tools

Ticketing system

Microsoft Excel

Google Apps

Job description

Five Star is hiring an Onsite & Software Support Technician in Greenwood, IN. The role blends on-demand onsite hardware support with remote software assistance for our school district clients.

You will split time between scheduled visits within a two-hour radius of your home address and remote software ticket queue work, reporting to the Head of Onsite Services and the Product Support Manager. Strong communication and self-direction are essential.