Field Services Technician — Proactive IT Support

Netrio; Buffalo (NY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Bonus structure

Wellness programs

Professional development

Job summary

Netrio is seeking a Field Services Technician to model our mission and values while performing proactive onsite visits, reactive visits, and supporting tasks/documentation. The role includes onsite and remote visits, equipment deliveries, and other tasks as assigned by Field Services leadership.

You will work in a hybrid environment, collaborating across departments to move operations forward, provide technical recommendations, and improve service quality.

Qualifications

• 2+ years of experience in remote and/or field support with small to medium-sized businesses in network administration.
• At least 1 Microsoft or preferred vendor certification (CompTIA, WatchGuard, etc.).
• Proven technical troubleshooting effectiveness and escalation management skills.
• Ability to adapt to new technologies and adopt continuous learning in the field.
• Strong documentation and communication skills, with the ability to follow procedures accurately.

Responsibilities

• Perform proactive onsite visits, reactive onsite visits and complete supporting tasks and/or documentation.
• Coordinate onsite and remote visits (planned or unplanned), equipment deliveries and other tasks as assigned by Field Services leadership.
• Provide recommendations and decisions on project urgency and service appointments.
• Collaborate with Client Services and Field Teams to ensure smooth operations and effective communication.

Skills

Remote support

Field support

Troubleshooting

Documentation

Education

CompTIA/Microsoft/WatchGuard certs

Tools

WatchGuard

Network administration tools

Job description

Netrio is seeking a Field Services Technician to model our mission and values while performing proactive onsite visits, reactive visits, and supporting tasks/documentation. The role includes onsite and remote visits, equipment deliveries, and other tasks as assigned by Field Services leadership.

You will work in a hybrid environment, collaborating across departments to move operations forward, provide technical recommendations, and improve service quality.