Field Services Technician – Remote & Onsite Support

Socket.dev; Buffalo (NY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive benefits

Professional development opportunities

Job summary

Netrio is seeking a Field Services Technician to handle proactive onsite visits, remote support, and related tasks across client sites in a hybrid work setting. You will coordinate with the Field Services Manager, Field Coordinator, and Client Services teams to ensure timely service delivery and accurate documentation.

The role emphasizes strong technical troubleshooting, customer-focused communication, and collaboration across departments to improve operations and service quality.

Qualifications

• 2+ years of experience in remote and/or field support with small to medium-sized businesses in network administration.
• At least 1 Microsoft or preferred vendor certification (CompTIA, WatchGuard, etc.).
• Proven technical troubleshooting effectiveness and escalation management skills.
• Ability to adapt to new technologies and ongoing learning in the field.

Responsibilities

• Demonstrate Netrio’s core values and culture through daily work interactions, effectively communicating between the Netrio team and customers.
• Contribute to the overall success of the team, working collaboratively with others across departments to move operations forward.
• Provide recommendations and decisions on the urgency of projects and service appointments, influencing the prioritization of tasks and delivery.
• Offer feedback on day-to-day operations, interacting with technicians, teams, and customers to improve efficiency and service quality.
• Work with the Client Services and Field Team to ensure smooth operations, enhancing communication and process flow.
• Strong technical troubleshooting skills, with the ability to assess when to assist technicians.

Skills

Remote support

Network administration

Troubleshooting

Documentation

Learning agility

Job description

Netrio is seeking a Field Services Technician to handle proactive onsite visits, remote support, and related tasks across client sites in a hybrid work setting. You will coordinate with the Field Services Manager, Field Coordinator, and Client Services teams to ensure timely service delivery and accurate documentation.

The role emphasizes strong technical troubleshooting, customer-focused communication, and collaboration across departments to improve operations and service quality.