Field Service Technician

Kapsch TrafficCom North America; City of Binghamton (NY); On-site; USD 38,641 - 55,035; Full time

Benefits offered by this job

No-cost medical insurance option for employee and dependents

Flexible work hours

Career growth opportunities

Job summary

A leading global technology company is seeking a Field Technician in Binghamton, NY, to support the Intelligent Transportation Systems. The role involves troubleshooting and overseeing advanced traffic management systems. Successful candidates will have an associate’s degree or relevant experience, strong technical skills, and a valid driver’s license. This position offers an hourly rate of $34 and excellent benefits, providing an exciting opportunity to work with cutting-edge technologies in a casual environment.

Qualifications

• 2 years of full-time experience as a service technician in Telecom, Electrical Technology, or IT.

Responsibilities

• Assist IT Network Administrator with ITS asset management.
• Provide equipment status reports and resolve trouble tickets for ITS operations.
• Troubleshoot ITS communication failures and repair devices.
• Test ITS equipment including Variable Message Signs, CCTV Cameras.
• Conduct routine inspections of ITS hardware.
• Investigate damage to ITS infrastructure from incidents.
• Support managers during incidents and special events.

Skills

Electronics troubleshooting and repair

Ability to perform field work in varying terrain and weather conditions

Proficiency in MS Office

Strong oral and written communication skills

Valid driver’s license

Education

Associate’s degree in Electrical Engineering or related field

Job description

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

About the Role

Kapsch TrafficCom is seeking a highly motivated Field Technician role to support the Intelligent Transportation Systems (ITS) for NYSDOT’s Transportation Management Center (TMC). This role involves hands‑on technical work, troubleshooting, and oversight of ITS infrastructure to ensure reliable performance of the Advanced Traffic Management System (ATMS) and ITS devices.

The technician will be based out of Binghamton and will travel to remote ITS sites as needed, including regular travel to Utica, to provide operational support.

Key Responsibilities

• Assist IT Network Administrator and Systems Engineer with ITS asset management and spare parts inventory.
• Provide equipment status reports and resolve trouble tickets/work orders for ITS operations.
• Troubleshoot ITS communication/network failures; upgrade, replace, configure, install, and repair ITS devices.
• Test ITS equipment such as Variable Message Signs (VMS) and Portable Variable Message Signs (PVMS), Closed‑Circuit Television (CCTV) Cameras and RTMS Detectors, which may include after‑hours testing to minimize impacts to traffic operations.
• Conduct routine inspections of ITS hardware; submit monthly condition checklists.
• Investigate damage to ITS infrastructure caused by traffic incidents; assist in cost recovery efforts.
• Oversee ITS maintenance contractors and monitor daily work schedules.
• Support TMC managers during incidents, roadwork, and special events with real‑time condition reporting.
• Provide technical input for ITS design projects and conduct site surveys as needed.

What’s in it for you?

• Solving complex problems that improve daily the lives of people around the world
• Opportunity to work with cutting edge technologies in a high‑growth industry
• Career growth and development opportunities
• Casual work environment with flexible work hours
• Hourly rate of 34.00 dollars and excellent benefits including a no‑cost medical insurance option for employee and eligible dependents

Minimum Qualifications

• Associate’s degree or higher in Electrical Engineering, Electrical Engineering Technology, Computer Science, or Information Technology; OR
• 2 years of full‑time experience as a service technician in Telecom, Electrical Technology, or IT.

Skills & Abilities:

• Electronics troubleshooting and repair (modems, switches, routers).
• Ability to perform field work in varying terrain and weather conditions.
• Proficiency in MS Office and reading plans/schematics.
• Knowledge of utility stakeout language and the ability to interpret utility markings and field layouts.
• Strong oral and written communication skills
• Valid driver’s license.

Desired Qualifications

• Experience with telecommunications and IT systems, including wireless and fiber optic communication.
• Knowledge of electrical safety, codes, and safe working practices.
• Knowledge of or experience with basic networking concepts and equipment, including switches, firewalls, VPNs, VLANs, and general network troubleshooting.
• Ability to work effectively in a team environment.
• Strong organizational and analytical skills

At this time we are unable to provide sponsorship for this role and all applicants must have working rights in the US and pass a background check

Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug‑free workplace.