Field Services Technician

Zones, Inc; Bentonville (AR); Remote; USD 30,000 - 37,000; Full time

Job summary

A leading IT solution provider is seeking a Field Services Technician to deliver customer solutions and maintain equipment. The role requires extensive travel and physical capability to lift tools and parts. Join a diverse team committed to innovation and continuous learning.

Benefits

Medical coverage

State-mandated sick leave

Qualifications

• Minimum of 2 years of relevant experience or equivalent.
• Authorized to work in the US and valid driver's license.

Responsibilities

• Add or remove non-powered equipment hardware.
• Conduct in-process and final quality inspections.
• Prepare Method of Procedure (MOP).

Skills

Basic PC skills

Electronic skills

Familiarity with hardware

Operating systems

Tools

Hand tools

Job description

Company Overview:

When it comes to IT solution providers, there are many options. But for providers with innovative and comprehensive end-to-end service offerings, there is only one: Zones – First Choice for IT. Zones is a global solution provider of end-to-end IT solutions with an unmatched supply chain. As a Minority Business Enterprise (MBE) with over 35 years in business, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and holding top certifications from partners like Microsoft, Apple, Cisco, Lenovo, Adobe, and others, Zones excels in building digital infrastructures that transform business operations. Follow Zones, LLC on Twitter @Zones, and on LinkedIn and Facebook.

Position Overview:

Term: 1+ year

Location: Remote (100% travel)

Pay: $30.00 - $37.00; commensurate with experience

Hours: Standard business hours

Our Field Services Team adds value by delivering solutions that foster long-term customer relationships. As a first-line responder, you will communicate openly, helpfully, and engagingly to find the right solutions. You will organize, triage customer issues, and proactively address potential problems. Formal training provided will equip you to meet customer needs efficiently.

Our virtual and hands-on classroom training promotes rapid learning and personal growth. We are dedicated to developing our team’s capabilities within a diverse, innovative environment supported by mentors and coaches across territories.

What you’ll do as a Field Services Technician:

The following responsibilities reflect the knowledge, skills, and abilities required. Reasonable accommodations will be made for individuals with disabilities. This description is not exhaustive and duties may change without notice.

• Add or remove non-powered equipment hardware
• Add or remove wiring and connections (on non-working equipment and switchboard cables)
• Lead verification/continuity testing
• Analyze job specifications and drawings
• Understand the Scope of Work (SOW) and prepare comprehensive Job Change Order (JCO) summaries
• Assign work to Skill Level 1 and 2 Installers
• Prepare Method of Procedure (MOP)
• Write Job Information Memorandums (JIMs)
• Resolve issues related to job specifications and drawings
• Update office record drawings
• Conduct in-process and final quality inspections

What you will bring to the team:

• Minimum of 2 years of relevant experience or equivalent
• Authorized to work in the US
• Valid driver’s license, insurance, and RealID/Passport for travel
• At least 25 years of age
• Basic PC and electronic skills, familiarity with hardware and operating systems
• Ability to perform essential functions with or without accommodations
• Willingness to travel extensively, including long driving hours
• Availability for rotating and weekend shifts
• Ability to carry and lift tools, parts, and equipment up to 75 lbs. alone, and up to 150 lbs. with assistance
• Physical ability to perform bending, squatting, walking, standing, sitting, reaching, and manual manipulation
• Willingness to obtain various certifications
• Basic set of hand tools (screwdrivers, crimpers, pliers, etc.)

Benefits: Zones offers a comprehensive benefits package including medical coverage, state-mandated sick leave, and more, supporting your well-being and work-life balance. We are committed to diversity and inclusion as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer.

At Zones, work is more than a job—it's a career with a global team passionate about technology, innovation, and continuous learning. Join us if you want to work at the forefront of IT innovation in sales, engineering, operations, administration, and beyond.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Zones participates in E-Verify to confirm employment eligibility.