Field Services Technician

Zones, Inc; Charlotte (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading IT solution provider as a Field Services Technician, where you will deliver solutions that enhance customer relationships. This role emphasizes communication, problem-solving, and technical skills, with extensive training provided. Enjoy a comprehensive benefits package and opportunities for personal growth in a diverse community committed to equal employment.

Benefits

Medical coverage

Mandated sick leave

Support for work-life balance

Qualifications

• Minimum of 2 years of relevant experience or equivalent.
• Authorized to work in the US.
• Willingness to undergo training for various certifications.

Responsibilities

• Communicate effectively and triage customer issues.
• Perform essential functions with or without accommodations.
• Travel extensively by car for job assignments.

Skills

Problem-solving

Communication

PC skills

Basic electronics

Tools

Basic set of hand tools

Job description

Company Overview:

When it comes to IT solution providers, there are many choices. However, for providers offering innovative and comprehensive end-to-end services, there is only one: Zones – First Choice for IT. Zones is a global solution provider specializing in digital workplace, cloud & data center, networking, security, and managed/professional/staffing services. Operating in over 120 countries and partnering with industry leaders like Microsoft, Apple, Cisco, Lenovo, and Adobe, Zones has been in business for over 35 years, committed to building digital infrastructures that transform business operations. As a Minority Business Enterprise (MBE), we focus on delivering exceptional IT solutions and fostering a diverse community. Follow us on Twitter @Zones and on LinkedIn and Facebook.

Position Overview:

Term: 1+ year
Location: Remote (100% travel)
Pay: $30.00 - $37.00 per hour, commensurate with experience
Hours: Standard business hours

Our Field Services Team adds value by delivering solutions that foster long-term customer relationships. As a first-line responder, you will communicate effectively, organize and triage customer issues, and proactively address potential problems. With formal training provided, you will be equipped to meet customer needs promptly.

We offer virtual and hands-on classroom training to facilitate rapid learning and personal growth. Our community emphasizes diversity, continuous learning, and knowledge sharing through dedicated mentors and coaches.

Responsibilities of the Field Services Technician:

• Minimum of 2 years of relevant experience or equivalent
• Authorized to work in the US
• Valid driver’s license, insurance, and RealID/Passport for travel
• At least 25 years of age
• Proficiency with PC skills, basic electronics, and hardware and OS familiarity
• Ability to perform essential functions with or without accommodations
• Willingness to travel extensively by car
• Availability for rotating and weekend shifts
• Ability to lift and carry tools and equipment up to 75 lbs. alone, 150 lbs. with assistance
• Physical ability to perform bending, squatting, walking, standing, sitting, reaching, and manual manipulation
• Willingness to undergo training for various certifications
• Basic set of hand tools (screwdrivers, crimpers, pliers, etc.)

What You Will Bring to the Team:

• Experience with hardware addition/removal and wiring
• Ability to perform verification and testing
• Understanding of job specifications and drawings
• Capability to interpret Scope of Work and prepare Job Change Orders
• Ability to assign work and prepare Method of Procedures (MOP)
• Experience in writing Job Information Memorandums (JIMs)
• Problem-solving skills for job specifications and drawings
• Experience in marking and correcting drawings and conducting quality inspections

Benefits:

We offer a comprehensive benefits package including medical coverage, mandated sick leave, and additional support to promote your well-being and work-life balance. As a diverse community and an E-Verify participant, we are committed to equal employment opportunities for all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Join Zones for an exciting career on the cutting edge of IT innovation, in sales, engineering, operations, administration, and more. If you are passionate about technology and lifelong learning, Zones is the place for you!