Field Services Technician

Zones, Inc; Raleigh (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading IT solution provider as a Field Services Technician, focusing on customer relationships and technical solutions. This remote position involves extensive travel, requiring basic PC and electronic skills, and a commitment to ongoing training and certifications. Enjoy a comprehensive benefits package while working in a diverse and inclusive environment.

Benefits

Medical coverage

State-mandated sick leave

Wellness benefits

Work-life balance benefits

Qualifications

• Minimum of 2 years of relevant experience or equivalent.
• Authorized to work in the US.
• Willingness to obtain various certifications.

Responsibilities

• Organize and triage customer issues, proactively addressing potential problems.
• Conduct in-process and final quality inspections.
• Prepare Methods of Procedure (MOP) and write Job Information Memorandums (JIMs).

Skills

Basic PC skills

Electronic skills

Ability to lift tools

Wiring and connection modifications

Tools

Hand tools

Job description

Company Overview:

When it comes to IT solution providers, there are many choices. But for providers with innovative, differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT. Zones is a global solution provider specializing in digital workplace, cloud & data center, networking, security, and managed/professional/staffing services. Operating in over 120 countries with a robust portfolio and high-level certifications from partners like Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones is dedicated to building digital infrastructures that transform business operations. As a Minority Business Enterprise (MBE) with over 35 years in business, Zones is committed to diversity and excellence.

Position Overview:

Term: 1+ year

Location: Remote (100% travel)

Pay: $30.00 - $37.00 per hour, commensurate with experience

Hours: Standard business hours

Our Field Services Team delivers solutions that foster long-term customer relationships. As a first-line response, you will communicate openly and helpfully, focusing on finding the right solutions. You will organize, triage customer issues, and proactively address potential problems. Formal training provided will equip you to meet customer needs efficiently.

We emphasize fast learning through virtual and classroom training, fostering growth and diversity. Our team includes dedicated mentors and coaches to support your development.

Responsibilities of the Field Services Technician:

• Minimum of 2 years of relevant experience or equivalent
• Authorized to work in the US
• Valid driver’s license, insurance, and RealID/Passport for travel
• At least 25 years of age
• Basic PC, electronic skills, and familiarity with hardware and operating systems
• Ability to perform essential functions with or without accommodations
• Prolonged travel with multiple hours of driving daily
• Willing to work rotating and weekend shifts
• Ability to lift tools, parts, and equipment up to 75 lbs. alone, 150 lbs. with assistance
• Physical ability to bend, squat, walk, stand, sit, reach, and manipulate objects
• Willingness to obtain various certifications
• Basic set of hand tools (screwdrivers, crimpers, pliers, etc.)

What You Will Bring to the Team:

• Ability to add or remove non-powered equipment hardware
• Wiring and connection modifications on non-working equipment and switchboard cables
• Verification and continuity testing
• Analysis of job specifications and drawings
• Understanding of Scope of Work (SOW) and writing comprehensive Job Change Order (JCO) summaries
• Providing work assignments to Skill Level 1 and 2 Installers
• Preparing Methods of Procedure (MOP)
• Writing Job Information Memorandums (JIMs)
• Resolving job specification and drawing issues
• Updating office record drawings
• Conducting in-process and final quality inspections

Benefits:

Zones offers a comprehensive benefits package, including medical coverage, state-mandated sick leave, and other wellness and work-life balance benefits. As a diverse community and an Equal Employment Opportunity Employer, we value inclusion and equal opportunity.

At Zones, work is more than a job—it's a career with a global team passionate about technology, innovation, and lifelong learning. We invite you to join us in cutting-edge IT solutions, sales, engineering, operations, administration, and more. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Zones participates in E-Verify, confirming employment eligibility in the US.