Field Services Supervisor: Tech Leader & Operations Coach

Computercare; Newark (CA); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k) match

Life Insurance

HSA/FSA options

EAP

Adoption Assistance

Commuter Benefits

Coursera Certifications

Vacation & Sick Time

Job summary

ComputerCare in Newark, CA is seeking a Technical Field Services Supervisor to ensure daily operational success by coordinating tasks, coaching technicians, and maintaining service quality.

Reporting to the Field Operations Manager, you will lead daily standups, monitor performance, and ensure SOP compliance while guiding a team through continuous improvement; travel up to 5% may be required in this dynamic IT services environment.

Qualifications

• 3+ years of management experience with direct supervisory responsibilities.
• 3+ years in project management, including planning and execution.
• 1+ year of customer service experience.
• Commitment to staying current on technology and manufacturer procedures.
• Strong skills in Microsoft Excel, Word, or Google Suite.
• Experience using data to make informed decisions.
• Netsuite or Salesforce experience preferred.
• Ability to travel up to 5% of the year as needed.

Responsibilities

• Coordinate daily and next-day scheduling of tasks and team assignments to align with operational goals.
• Lead daily standup meetings to communicate priorities, metrics, and task expectations to team members.
• Monitor team performance and provide coaching and support to drive continuous improvement.
• Facilitate execution of assigned accountability initiatives and support internal communication of related goals.
• Provide hands-on oversight of tools, asset handling, and repair processes to ensure proper use and resolution oftechnical issues
• Support onboarding and ongoing training of technicians, ensuring compliance with internal SOPs and regulatoryrequirements.
• Audit and manage the completion of open/unclosed internal tasks to ensure operational compliance.
• Monitor pending diagnostics and communicate follow-up actions to team members and leadership.
• Partner with Quality Assurance teams to ensure work meets defined standards and that feedback loops are inplace.
• Track progress against service level agreements (SLAs) and elevate risks to timelines or quality as needed.
• Contribute to documentation and updates of Standard Operating Procedures (SOPs) to reflect current practices.
• Oversee safety, organization, and day-to-day operations within the assigned worksite.
• Conduct regular cycle counts and ensure accurate inventory tracking and reporting.
• Approve timecards and time-off requests in accordance with company policies and payroll timelines.
• Serve as a frontline resource for issue escalation, helping troubleshoot problems and facilitate timely resolutions.
• Lead by example to promote a positive, accountable, and performance-driven culture.
• Attend and participate in quarterly company leadership offsite meetings, collaborating on company initiatives and deliverables.
• Engage with vendors, customers, and team members with a positive attitude, aligning with the company's core values.
• Drive excellence in Health and Safety programs, ensuring a culture of a safe work environment by eliminating hazards and risks wherever possible.
• Perform other duties as assigned by leadership.

Skills

Management

Project management

Customer service

Technology awareness

Microsoft Excel

Tools

Netsuite

Salesforce

Google Suite

Job description

ComputerCare in Newark, CA is seeking a Technical Field Services Supervisor to ensure daily operational success by coordinating tasks, coaching technicians, and maintaining service quality.

Reporting to the Field Operations Manager, you will lead daily standups, monitor performance, and ensure SOP compliance while guiding a team through continuous improvement; travel up to 5% may be required in this dynamic IT services environment.