Field Services Supervisor: Lead Installations & Teams

Spectrum; West Columbia (SC); On-site; USD 70,000 - 110,000; Full time

Job summary

Spectrum is seeking a Field Services Supervisor to lead fulfillment operations from the node to the home, ensuring installations and services meet customer expectations and company standards. You will mentor field teams, conduct quality and safety checks, resolve escalated issues, and drive operational excellence while coordinating cross-department collaboration.

Shift is Sunday-Wednesday 8a-7p. The role requires an associate degree in electronics or related field plus 5+ years of field tech

Qualifications

• Associate degree in electronics, related field or equivalent.
• Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E.
• 5+ years of field technician work experience.
• Supervisory experience in a technical environment or equivalent.
• Experience with complex cabling jobs including Cat5/Cat6 installation, interior and exterior.
• Experience programming and installing routers, internet gateway services, layer 2/3 ethernet switches and wireless access points in commercial settings.

Responsibilities

• Guide and support field teams to deliver responsive installation and troubleshooting that meets Spectrum’s quality and safety standards.
• Conduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practices.
• Resolve escalated customer issues and proactively prevent future concerns through operational excellence.
• Mentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standards.
• Coordinateteamtraining, reinforcingtechnicalqualityassurance and ensuringyour teamare well-equipped for every task.
• Facilitate cross-departmental collaboration, maintaining accurate records and upholding company policies and procedures.

Skills

Written and verbal communication

TCP/IP knowledge

Network designs/topologies

Software tools for operations

Network devices & appliances

PC & MS Office

Test equipment operation

Handheld devices/apps

Rigging/safety equipment use

Lifting capacity (90lbs)

Color/size differentiation

Driver's license

Education

Associate degree in electronics or related field

Certifications: NCTI, SCTE, BCT/E

Tools

None

Job description

Spectrum is seeking a Field Services Supervisor to lead fulfillment operations from the node to the home, ensuring installations and services meet customer expectations and company standards. You will mentor field teams, conduct quality and safety checks, resolve escalated issues, and drive operational excellence while coordinating cross-department collaboration.

Shift is Sunday-Wednesday 8a-7p. The role requires an associate degree in electronics or related field plus 5+ years of field tech