Supervisor, Field Service

invitation-charter; West Columbia (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Spectrum is seeking a Field Services Supervisor to lead fulfillment operations from the node to the home, ensuring installations and services meet customer expectations and company standards. The role emphasizes quality craftsmanship and strong team performance.

Shift will be Sunday-Wednesday 8a-7p, with work indoors and outdoors, possible travel, overtime, and weekend duties as needed. Strong leadership and technical background required.

Qualifications

• Associate degree in electronics or related field or equivalent.
• Industry and vendor-specific certifications such as NCTI, SCTE, BCT/E.

Responsibilities

• Guide and support field teams to deliver responsive installation and troubleshooting that meets Spectrum’s quality and safety standards.
• Conduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practices.
• Resolve escalated customer issues and proactively prevent future concerns through operational excellence.
• Mentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standards.
• Coordinate team training, reinforcing technical quality assurance and ensuring your team are well equipped for every task.
• Facilitate cross-departmental collaboration, maintaining accurate records and upholding company policies and procedures.

Skills

Team leadership

TCP/IP knowledge

Network design

Communication skills

Test equipment

Driver's license

Safety and quality standards

Education

Associate degree in electronics

NCTI SCTE BCT/E certs

Tools

Signal level meters

Ohm meters

Ethernet switches

Routers configuration

Job description

Job Summary

Looking to lead a team where your technical expertise and leadership drive operational excellence? As a Field Services Supervisor at Spectrum, you’ll oversee fulfillment operations from the node to the home, ensuring that installations and services meet customer expectations and company standards. Your role will directly shape customer satisfaction through quality craftsmanship and robust team performance. Shift will be Sunday-Wednesday 8a-7p.

Responsibilities

HowYou’llMake an Impact

• Guide and support field teams to deliver responsive installation and troubleshooting that meets
• Spectrum’s quality and safety standards
• Conduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practices
• Resolve escalated customer issues and proactively prevent future concerns through operational excellence
• Mentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standards
• Coordinateteamtraining, reinforcingtechnicalqualityassurance and ensuringyour teamare well-equipped for every task
• Facilitate cross-departmental collaboration, maintaining accurate records and upholding company policies and procedures

Working Conditions

• Work indoors and outdoors in varying environments and weather conditions, including confined spaces and heights
• Exposure to dust, dirt, noise, insects, rodents,petsand cleaning solutions
• Tasks may require travel, overtime, weekend or second shift work as needed
• Work in an office environment and in the field

Qualifications

WhatYou’llBring to Spectrum

Required Qualifications

Education

• Associate degree in electronics,related field or equivalent
• Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E

Experience

• 5+ years of field technician work experience
• Supervisory experience in a technical environmentor equivalent
• Experience with complex cabling jobs including Cat5/Cat6 installation, interior and exterior
• Experience programming and installing routers, internet gateway services,layer 2/3ethernet switches and wireless access points in commercial settings

Skills

• Effective written and verbal communication with employees,customersand suppliers
• Advanced understanding of TCP/IP stack and abstraction layers
• Advanced knowledge of network designs,architecturesand topologies
• Basic knowledge using software tools to support operations
• Knowledge in basic network devices and appliances
• Proficient with personal computer and Microsoft Office applications
• Operate signal level meters, ohm meters and other test equipment
• Use handheld communication devices and applications
• Ability to use weight-bearing equipment safely within equipment limitations
• Climb up to 32 feet andlift upto 90lbs.using safety equipment
• Work with small components anddifferentiatebetween sizes and colors
• Other
• Valid driver’s license with satisfactory driving record per Spectrum standards

Preferred Qualifications

Experience

• 1+ years of supervisory or leadership experience

Skills

• Moderate knowledge of residential and commercial facility construction design/layout
• Basic knowledge of Spectrum/ telecommunicationsproducts and services