Supervisor, Field Service

Charter Communications; Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Charter Communications, operating Spectrum services, is seeking a Field Services Supervisor to lead fulfillment operations from the node to the home. You will oversee installations and services, drive quality craftsmanship, and safeguard customer satisfaction through strong team performance.

You\'ll mentor field technicians, ensure compliance with safety standards, and coordinate across departments to maintain accurate records and uphold company policies while delivering reliable telecom

Qualifications

• 5+ years of field technician work experience.
• Supervisory experience in a technical environment or equivalent.
• Experience with complex cabling including Cat5/Cat6 installations.
• Experience programming and installing routers, gateway services, switches and wireless access points in commercial settings.

Responsibilities

• Guide and support field teams to deliver responsive installation and troubleshooting that meets Spectrum's quality and safety standards.
• Conduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practices.
• Resolve escalated customer issues and proactively prevent future concerns through operational excellence.
• Mentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standards.
• Coordinate team training, reinforcing technical quality assurance and ensuring your team is well-equipped for every task.
• Facilitate cross-departmental collaboration, maintaining accurate records and upholding company policies and procedures.

Skills

Field supervision

TCP/IP basics

Network cabling

Routers & gateways

Wireless access points

Safety procedures

Customer communication

Documentation

Problem solving

Driving license

Education

Associate degree in electronics or related field

Certifications: NCTI, SCTE, BCT/E

Tools

Cat5/Cat6 install

Test equipment use

Microsoft Office

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking to lead a team where your technical expertise and leadership drive operational excellence? As a Field Services Supervisor at Spectrum, you'll oversee fulfillment operations from the node to the home, ensuring that installations and services meet customer expectations and company standards. Your role will directly shape customer satisfaction through quality craftsmanship and robust team performance.

How You'll Make an Impact

• Guide and support field teams to deliver responsive installation and troubleshooting that meets
• Spectrum's quality and safety standards
• Conduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practices
• Resolve escalated customer issues and proactively prevent future concerns through operational excellence
• Mentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standards
• Coordinateteamtraining, reinforcingtechnicalqualityassurance and ensuringyour teamare well-equipped for every task
• Facilitate cross-departmental collaboration, maintaining accurate records and upholding company policies and procedures

Working Conditions

• Work indoors and outdoors in varying environments and weather conditions, including confined spaces and heights
• Exposure to dust, dirt, noise, insects, rodents,petsand cleaning solutions
• Tasks may require travel, overtime, weekend or second shift work as needed
• Work in an office environment and in the field

What You’ll Bring to Spectrum

Required Qualifications

Education

• Associate degree in electronics,related field or equivalent
• Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E

Experience

• 5+ years of field technician work experience
• Supervisory experience in a technical environmentor equivalent
• Experience with complex cabling jobs including Cat5/Cat6 installation, interior and exterior
• Experience programming and installing routers, internet gateway services,layer 2/3ethernet switches and wireless access points in commercial settings

Skills

• Effective written and verbal communication with employees,customersand suppliers
• Advanced understanding of TCP/IP stack and abstraction layers
• Advanced knowledge of network designs,architecturesand topologies
• Basic knowledge using software tools to support operations
• Knowledge in basic network devices and appliances
• Proficient with personal computer and Microsoft Office applications
• Operate signal level meters, ohm meters and other test equipment
• Use handheld communication devices and applications
• Ability to use weight-bearing equipment safely within equipment limitations
• Climb up to 32 feet andlift upto 90lbs.using safety equipment
• Work with small components anddifferentiatebetween sizes and colors
• Other
• Valid driver's license with satisfactory driving record per Spectrum standards
  

Preferred Qualifications

Experience

• 1+ years of supervisory or leadership experience

Skills

• Moderate knowledge of residential and commercial facility construction design/layout
• Basic knowledge of Spectrum/ telecommunicationsproducts and services

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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.