Field Services Lead - Installations & Tech Teams

invitation-charter; West Columbia (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Spectrum is seeking a Field Services Supervisor to lead fulfillment operations from the node to the home, ensuring installations and services meet customer expectations and company standards. The role emphasizes quality craftsmanship and strong team performance.

Shift will be Sunday-Wednesday 8a-7p, with work indoors and outdoors, possible travel, overtime, and weekend duties as needed. Strong leadership and technical background required.

Qualifications

• Associate degree in electronics or related field or equivalent.
• Industry and vendor-specific certifications such as NCTI, SCTE, BCT/E.

Responsibilities

• Guide and support field teams to deliver responsive installation and troubleshooting that meets Spectrum’s quality and safety standards.
• Conduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practices.
• Resolve escalated customer issues and proactively prevent future concerns through operational excellence.
• Mentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standards.
• Coordinate team training, reinforcing technical quality assurance and ensuring your team are well equipped for every task.
• Facilitate cross-departmental collaboration, maintaining accurate records and upholding company policies and procedures.

Skills

Team leadership

TCP/IP knowledge

Network design

Communication skills

Test equipment

Driver's license

Safety and quality standards

Education

Associate degree in electronics

NCTI SCTE BCT/E certs

Tools

Signal level meters

Ohm meters

Ethernet switches

Routers configuration

Job description

Spectrum is seeking a Field Services Supervisor to lead fulfillment operations from the node to the home, ensuring installations and services meet customer expectations and company standards. The role emphasizes quality craftsmanship and strong team performance.

Shift will be Sunday-Wednesday 8a-7p, with work indoors and outdoors, possible travel, overtime, and weekend duties as needed. Strong leadership and technical background required.