Field Services Supervisor - Lead Installations & Tech Team

Spectrum; Indianapolis (IN); On-site; USD 70,000 - 95,000; Full time

Job summary

Spectrum is seeking a Field Services Supervisor to lead fulfillment operations from the node to the home, ensuring installations and services meet customer expectations and company standards. You’ll mentor field teams, conduct quality checks, and coordinate cross‑department collaboration to uphold policies.

With 5+ years of field technician experience and supervisory exposure, you’ll leverage TCP/IP and network knowledge to implement reliable, safe solutions across diverse environments; travel

Qualifications

• Associate degree in electronics, related field or equivalent.
• Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E.
• 5+ years of field technician work experience.
• Supervisory experience in a technical environment or equivalent.
• Experience with Cat5/Cat6 installation, interior and exterior cabling.
• Experience programming and installing routers, internet gateway services, layer 2/3 ethernet switches and wireless access points in commercial settings.

Responsibilities

• Guide and support field teams to deliver responsive installation and troubleshooting that meets Spectrum’s quality and safety standards.
• Conduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practices.
• Resolve escalated customer issues and proactively prevent future concerns through operational excellence.
• Mentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standards.
• Coordinate team training, reinforcing technical quality assurance and ensuring your team are well-equipped for every task.
• Facilitate cross-departmental collaboration, maintaining accurate records and upholding company policies and procedures.

Skills

TCP/IP stack

Network designs/topologies

Written and verbal communication

Customer service

Problem solving

Safety awareness

Use of test equipment

Education

Associate degree in electronics or related field

NCTI, SCTE, BCT/E certifications

Tools

Cat5/Cat6 cabling

Routers and switches

Network test equipment

Job description

Spectrum is seeking a Field Services Supervisor to lead fulfillment operations from the node to the home, ensuring installations and services meet customer expectations and company standards. You’ll mentor field teams, conduct quality checks, and coordinate cross‑department collaboration to uphold policies.

With 5+ years of field technician experience and supervisory exposure, you’ll leverage TCP/IP and network knowledge to implement reliable, safe solutions across diverse environments; travel