Field Services Supervisor — Client Relations Lead (Evenings)

GardaWorld; Downers Grove (IL); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

401(k) with matching contributions

Paid time off and holidays

Disability coverage and life insurance

Career growth opportunities

Job summary

GardaWorld in Downers Grove, IL is seeking a Field Services Supervisor to lead daily security operations and nurture client relationships. You will supervise staff, coordinate with clients, and ensure service excellence across shifts.

The role requires a US work authorization, a high school diploma or equivalent, and at least one year of management experience. Reliable transportation and a valid driver’s license are essential.

Qualifications

• Authorized to work in the United States.
• A high school diploma or equivalent.
• A minimum of one year of management experience.
• Must have reliable transportation for travel to various client sites.
• A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.
• Availability for duties on an as-needed basis outside standard working hours.
• Ability to work independently with minimal supervision.

Responsibilities

• Supervise daily security services to ensure high standards.
• Build and maintain strong relationships with clients and employees, acting as the main point of contact.
• Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
• Participate in recruiting, training, and developing staff.
• Visit and inspect supervisors and security officers to ensure compliance and proficiency.
• Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
• Assist in developing staffing schedules, budgets, and payroll.
• Ensure compliance with all regulations, contracts, and agreements.
• Recommend improvements for efficiency and service quality.
• Follow progressive discipline for corrective actions.
• Perform other duties as assigned.

Skills

Threat assessment & risk management

Incident response & emergency

Security technology proficiency

Problem solving & conflict resolution

Active listening & rapid response

Regulatory knowledge

Attention to detail

Team motivation & engagement

Continuous improvement mindset

Education

High school diploma or equivalent

Tools

CCTV

Access control

Alarm systems

Job description

GardaWorld in Downers Grove, IL is seeking a Field Services Supervisor to lead daily security operations and nurture client relationships. You will supervise staff, coordinate with clients, and ensure service excellence across shifts.

The role requires a US work authorization, a high school diploma or equivalent, and at least one year of management experience. Reliable transportation and a valid driver’s license are essential.