Field Services Supervisor: Lead Security & Client Relations

GardaWorld; San Jose (CA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer matching

Paid time off

Paid holidays

Disability insurance

Life insurance

Job summary

GardaWorld is seeking a Field Services Supervisor in San Jose, CA. You will oversee daily security operations, cultivate client relationships, and coordinate staffing and schedules to meet service levels across client sites.

This role emphasizes strict compliance, continuous improvement, and hands-on leadership in a dynamic security environment. Join GardaWorld to drive exceptional client service, manage a small team of security professionals, and travel to client sites within the market to

Qualifications

• Authorized to work in the United States.
• A high school diploma or equivalent.
• A minimum of one (1) year of management experience.
• Must have reliable transportation for travel to various client sites.
• A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.
• Availability for duties on an as-needed basis outside standard working hours.
• Ability to work independently with minimal supervision.

Responsibilities

• Supervise daily security services to ensure high standards.
• Build and maintain strong relationships with clients and employees, acting as the main point of contact.
• Meet regularly with clients to address issues, provide updates, and ensure satisfaction.
• Participate in recruiting, training, and developing staff.
• Visit and inspect supervisors and security officers to ensure compliance and proficiency.
• Maintain thorough knowledge of post specifications, emergency procedures, and client policies.
• Assist in developing staffing schedules, budgets, and payroll.
• Ensure compliance with all regulations, contracts, and agreements.
• Recommend improvements for efficiency and service quality.
• Follow progressive discipline for corrective actions.
• Perform other duties as assigned.

Skills

Threat assessment

Risk management

Incident response

Emergency procedures

Security tech proficiency

CCTV systems

Access control

Alarm systems

Problem solving

Conflict resolution

Active listening

Attention to detail

Team engagement

Education

High school diploma or equivalent

Tools

Driver's license

Reliable transportation

Job description

GardaWorld is seeking a Field Services Supervisor in San Jose, CA. You will oversee daily security operations, cultivate client relationships, and coordinate staffing and schedules to meet service levels across client sites.

This role emphasizes strict compliance, continuous improvement, and hands-on leadership in a dynamic security environment. Join GardaWorld to drive exceptional client service, manage a small team of security professionals, and travel to client sites within the market to