Field Operations Supervisor - Security Services

GardaWorld Security Services U.S.; Boston (MA); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Paid Holidays

Disability Insurance

Life Insurance

Job summary

GardaWorld Security Services U.S. is seeking a Field Services Supervisor to lead security operations across the Boston market. The role involves frequent fieldwork, supervising officers, and ensuring client expectations are met at multiple sites.

You will report to the Client Service Manager and help manage day-to-day field operations, coaching officers, and maintaining strong client relationships while traveling regularly within the market.

Qualifications

• High school diploma or equivalent.
• Guard Card for CT locations; willing to obtain one.
• Must have a valid driver’s license.
• At least one year of supervisory or team-leadership experience.
• Experience in security, operations, field services, or service-oriented environment preferred.
• Ability to independently manage priorities across multiple client locations.
• Strong communication, problem-solving, and relationship-building skills.
• Reliable transportation and ability to travel regularly throughout the assigned market.
• Authorization to work in the United States.

Responsibilities

• Visit client locations regularly to monitor security operations, employee performance, and service quality.
• Provide day-to-day field leadership, coaching, and support to security officers assigned throughout the market.
• Help ensure officers understand and follow post orders, client requirements, GardaWorld procedures, and site-specific expectations.
• Build productive working relationships with security officers, site contacts, and GardaWorld leadership.
• Respond to operational issues, call-offs, incidents, service concerns, and other field needs with urgency and sound judgment.
• Conduct site inspections and follow up on identified performance or service issues.
• Support employee onboarding, training, coaching, and performance management.
• Assist with staffing and scheduling needs to maintain client coverage.
• Maintain knowledge of assigned client sites, including post orders, emergencies, and operational requirements.
• Document site visits, incidents, employee matters, and follow-up actions accurately.
• Identify opportunities to improve service quality and day-to-day field operations.
• Support Client Service Manager with additional priorities as needed.

Skills

Strong communication

Problem-solving

Relationship-building

Supervisory experience

Organizational skills

Travel readiness

Flexible hours

Education

High school diploma or equivalent

Guard Card (CT locations)

Valid driver’s license

Job description

GardaWorld Security Services U.S. is seeking a Field Services Supervisor to lead security operations across the Boston market. The role involves frequent fieldwork, supervising officers, and ensuring client expectations are met at multiple sites.

You will report to the Client Service Manager and help manage day-to-day field operations, coaching officers, and maintaining strong client relationships while traveling regularly within the market.