Field Services Supervisor

Sage Sustainable Electronics, LLC; Madison (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Sage Sustainable Electronics, LLC is seeking a Supervisor, Field Services to lead Field Technicians and Senior Field Technicians. The role focuses on coaching, performance evaluation, and coordinating staffing and routes to deliver safe, efficient field service for customers.

The ideal candidate brings supervisory experience, a valid license, and the ability to obtain DOT medical certification, with proficiency in Microsoft Office and field service systems.

Qualifications

• High school diploma or equivalent.
• Previous supervisory or team leadership experience.
• Minimum one year of warehouse or operations experience.
• Valid driver's license with the ability to obtain DOT Medical Certification.
• Ability to become forklift certified.

Responsibilities

• Supervise, coach, develop, and evaluate Field Technicians and Senior Field Technicians.
• Coordinate staffing, scheduling, and resource allocation to meet customer and operational needs.
• Oversee route planning and route optimization to maximize service efficiency and control costs.
• Monitor service metrics, customer feedback, and operational performance to identify improvement opportunities.
• Ensure compliance with safety standards, DOT/FMCSA regulations, and company policies.

Skills

Team leadership

Coaching

Communication

Scheduling

Safety awareness

Education

High school diploma or equivalent

Tools

Microsoft Office

CRMs/field service software

Job description

Sage is looking for a Supervisor, Field Services to provide leadership, coaching, and direction to Field Technicians while supporting daily field and logistics operations. This role combines hands-on operational oversight with team development to ensure safe, efficient, and high-quality service for our customers.

Why Sage?

Every team member makes the world a better place, every day. Our Mission is making the world more Sustainable by extending the life of electronics. Our clients are some of the largest enterprise technology users in the world, fueling rapid growth and numerous career opportunities to do well while doing good.

Responsibilities:

• Supervise, coach, develop, and evaluate Field Technicians and Senior Field Technicians.
• Coordinate staffing, scheduling, and resource allocation to meet customer and operational needs.
• Oversee route planning and route optimization to maximize service efficiency and control costs.
• Monitor service metrics, customer feedback, and operational performance to identify improvement opportunities.
• Ensure compliance with safety standards, DOT/FMCSA regulations, and company policies.
• Manage fleet operations, vehicle maintenance activities, driver logs, and transportation requirements.
• Support warehouse, logistics, and field service operations to ensure seamless service delivery.
• Develop and maintain operational procedures, training materials, quality standards, and performance expectations.
• Partner with internal teams and customers to resolve issues and maintain high levels of customer satisfaction.
• Support audits, inspections, and regulatory compliance initiatives.
• Perform Field Technician duties as needed and assist with special projects.

Qualifications

Required Qualifications

• High school diploma or equivalent.
• Previous supervisory or team leadership experience.
• Minimum one year of warehouse or operations experience.
• Valid driver's license with the ability to obtain DOT Medical Certification.
• Ability to become forklift certified.
• Strong leadership, coaching, and employee development skills.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and multitasking abilities.
• Proficiency with Microsoft Office and computer-based business systems.
• Ability to work in warehouse environments and travel to customer sites as needed.
• Ability to lift up to 50 pounds and perform physical job duties including standing, walking, bending, lifting, and driving for extended periods.

Preferred Qualifications

• Additional education in logistics, transportation, operations supply chain, or business management.
• Experience managing fleet operations or transportation programs.
• Experience with inventory management, warehousing, shipping, receiving, electronics processing, or information destruction processes.
• Experience operating or driving a 26-foot box truck.
• Professional driving experience.
• Familiarity with fleet management systems and operational reporting tools.
• Knowledge of computer hardware and troubleshooting.
• Team Leadership & Employee Development
• Operational Planning & Execution
• Route Planning & Logistics Coordination
• Fleet & Transportation Management
• Safety & Regulatory Compliance
• Problem Solving & Decision Making
• Organization & Attention to Detail

OUR PASSION IS YOUR OPPORTUNITY!

Our success with people directly impacts our success in meeting and surpassing our mission. Our investment in helping you to either further or start your career is essential to our success. So, if you’re serious we’re serious about investing in investing in your career in the ITAD Industry! Let’s connect and talk about your future!

Sage Sustainable Electronics is on a mission:

We're making the world more sustainable by extending the life of electronics.

In simple terms, this means better value, less waste and a smaller carbon footprint for businesses. We provide a full range of lifecycle services for every hardware platform from the desktop to the data center to mobility. We don’t recycle. In fact, we hate it. It’s contrary to our reuse mission. But when recycling is necessary, we are proud to be certified e-Stewards because we are uncompromising about the responsible e-waste management.

Sage Sustainable Electronics is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. Sage Sustainable Electronics does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.