Field Technician

Sage Sustainable Electronics, LLC; Madison (WI); On-site; USD 45,000 - 55,000; Full time

Job summary

Sage Sustainable Electronics, LLC is seeking a Field Technician to perform customer-facing asset recovery, device decommissioning, and inventory management at customer sites. The role combines field work, transportation, and warehouse support to ensure safe, compliant service with an excellent customer experience.

The Field Technician travels to customer locations, supports warehouse/production during slower field periods, and maintains DOT/compliance standards while upholding Sage’s

Qualifications

• High school diploma or equivalent preferred.
• Valid driver's license with a clean driving record.
• Ability to obtain and maintain DOT Medical Certification.
• At least 21 years of age.
• Customer service, warehouse, inventory, transportation, logistics, or related experience.
• Ability to safely operate company vehicles and navigate using GPS technology.
• Strong customer service, communication, and interpersonal skills.
• Strong attention to detail and organization.
• Ability to lift up to 50 pounds regularly and perform physical work.
• Ability to travel, including overnight travel as required.

Responsibilities

• Safely operate company vehicles to transport customer equipment and materials.
• Execute customer pickups, onsite inventory projects, and equipment collection activities.
• Perform secure onsite data destruction using approved equipment and processes.
• Decommission IT devices and sort materials for recycling, resale, or redeployment.
• Record, track, receive, and manage inventory using company systems.
• Package, stage, and prepare equipment and materials for shipment.
• Support warehouse, processing, production, and inventory operations when not assigned to field service activities.
• Maintain compliance with DOT regulations, vehicle inspections, and documentation.
• Follow safety procedures and maintain a clean, organized work environment.
• Communicate professionally with customers and internal teams.
• Perform additional duties as assigned.

Skills

Customer service

Warehouse operations

Inventory management

Data destruction

GPS navigation

Microsoft Office

Education

High school diploma

DOT Medical Certification

Tools

GPS devices

Inventory software

Forklift operation

Job description

Sage is looking for a Field Technician to perform customer-facing asset recovery, device decommissioning, inventory management, and secure data destruction services at customer locations. This role combines hands-on field work, transportation and logistics responsibilities, and warehouse operations support to ensure safe, efficient, and compliant service delivery while maintaining an exceptional customer experience.

Why Sage? Every team member makes the world a better place, every day. Our Mission is making the world more Sustainable by extending the life of electronics. Our clients are some of the largest enterprise technology users in the world, fueling rapid growth and numerous career opportunities to do well while doing good.

Job Description

The Field Technician is responsible for performing onsite customer service activities, including IT asset recovery, equipment collection, inventory management, device decommissioning, and data destruction services. This position travels to customer locations as needed and ensures all work is completed safely, securely, and in compliance with company procedures and industry standards. When not supporting field service projects, the Field Technician assists with warehouse, production, inventory, and logistics operations at the local facility.

Responsibilities

• Safely operate company vehicles to transport customer equipment and materials.
• Execute customer pickups, onsite inventory projects, and equipment collection activities.
• Perform secure onsite data destruction using approved equipment and processes.
• Decommission IT devices and accurately sort materials for recycling, resale, or redeployment.
• Record, track, receive, and manage inventory using company systems and technology.
• Package, stage, and prepare equipment and materials for shipment.
• Support warehouse, processing, production, and inventory operations when not assigned to field service activities.
• Maintain compliance with DOT regulations, vehicle inspections, and required documentation.
• Follow all safety procedures and maintain a clean and organized work environment.
• Communicate professionally with customers and internal teams to ensure a high-quality service experience.
• Perform additional duties as assigned.

Qualifications

Job Qualifications

Required Qualifications

• High school diploma or equivalent preferred.
• Valid driver's license with a clean driving record that meets company standards.
• Ability to obtain and maintain DOT Medical Certification.
• At least 21 years of age.
• Customer service, warehouse, inventory, transportation, logistics, or related experience.
• Ability to safely operate company vehicles and navigate using GPS technology.
• Strong customer service, communication, and interpersonal skills.
• Strong attention to detail, organizational skills, and accuracy.
• Ability to work independently and effectively within a team environment.
• Proficiency with computers, mobile technology, Microsoft Office applications, and inventory management systems.
• Ability to lift up to 50 pounds regularly and perform physical work in warehouse and customer-site environments.
• Ability to travel, including overnight travel as required.

Preferred Qualifications

• Secondary education coursework or degree.
• Professional driving experience.
• Experience with electronics recycling, refurbishment, testing, shipping, inventory control, or equipment disassembly.
• Experience operating forklifts or forklift certification.
• Experience driving a 26-foot box truck.
• Knowledge of computer hardware troubleshooting and electronic devices.
• Experience performing secure data destruction processes and operating related equipment.

What Makes Someone Successful in This Role

• Commitment to safety, compliance, and professionalism.
• Ability to provide excellent customer service in a variety of environments.
• Flexibility to balance field assignments with warehouse and operational responsibilities.
• Dependability, accountability, and strong problem-solving skills.
• Ability to adapt quickly to changing priorities and customer needs.

OUR PASSION IS YOUR OPPORTUNITY!

Our success with people directly impacts our success in meeting and surpassing our mission. Our investment in helping you to either further or start your career is essential to our success. So, if you’re serious we’re serious about investing in investing in your career in the ITAD Industry!

Sage Sustainable Electronics is on a mission:

We're making the world more sustainable by extending the life of electronics.

In simple terms, this means better value, less waste and a smaller carbon footprint for businesses. We provide a full range of lifecycle services for every hardware platform from the desktop to the data center to mobility. We don’t recycle. In fact, we hate it. It’s contrary to our reuse mission. But when recycling is necessary, we are proud to be certified e-Stewards because we are uncompromising about the responsible e-waste management.

Sage Sustainable Electronics is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. Sage Sustainable Electronics does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.