Field Service & Customer Support Agent

DHL Express; Honolulu (HI); On-site; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

Tuition reimbursement

Paid time off

Paid leave

Employee discount program

Employee assistance program

Training opportunities

Job summary

DHL Express is hiring a Service Agent in Honolulu, Hawaii to support the service center's daily operations and customer interactions. The role focuses on timely pickup, delivery, and compliance with safety and company policies.

You will handle customer service tasks, assist with billing, track shipments, and support sorting, loading/unloading, and documentation processes. A high school degree and the ability to pass security checks are required. Competitive pay and benefits are offered.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong Communication Skills (both oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

Customer service

Communication skills

Microsoft Office

Security background checks

Education

High School degree

Tools

Outlook

Excel

Word

Job description

DHL Express is hiring a Service Agent in Honolulu, Hawaii to support the service center's daily operations and customer interactions. The role focuses on timely pickup, delivery, and compliance with safety and company policies.

You will handle customer service tasks, assist with billing, track shipments, and support sorting, loading/unloading, and documentation processes. A high school degree and the ability to pass security checks are required. Competitive pay and benefits are offered.