Field Services Rep

Medline Industries; Green Bay (WI); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Medline Industries is hiring a Field Services Representative to support the Green Bay/Appleton, WI area. This role is 40 hours per week, involves traveling up to 80% of the time, and focuses on coordinating the preparation and shipment of materials, on-site process improvements, and staff training.

Qualified candidates will have at least 1 year in hospital or OR settings, strong communication skills with non-technical audiences, and the ability to manage multiple tasks efficiently.

Qualifications

• Minimum education: high school diploma or equivalent.
• Must have a valid driver's license, vehicle insurance, clean driving record, and ability to travel in own vehicle.
• Credentialing/hospital certification to access facilities.

Responsibilities

• Oversee preparation and shipment of materials with proper labeling.
• Identify reprocessable items and suggest cost-saving opportunities.
• Provide on-site support and assist with workflow improvements.
• Educate staff on program benefits and best practices in group or one-on-one settings.
• Support training initiatives using digital tools and reporting platforms.

Skills

Customer service

Technical communication

Time management

Driving

Education

High school diploma or equivalent

Job description

Job Summary

Our Medline ReNewal Division is hiring for a Field Services Representative (40 hours/week) in the Green Bay/Appleton, WI area! Medline ReNewal gets used medical devices and reprocesses them resulting in less waste in landfills and savings to facilities that buy reprocessed devices at a fraction of the original cost. Check out our video on YouTube to learn more about who we are! https://www.youtube.com/watch?v=LsdpSjd1fYs

Core Job Responsibilities

• Oversee preparation and shipment of materials, ensuring proper labeling and organization.
• Identify reprocessable items and recommend cost-saving opportunities.
• Provide on-site support, addressing workflow issues and assisting with process improvements.
• Educate and train staff on program benefits and best practices through group sessions and one-on-one discussions.
• Support training initiatives using digital tools and reporting platforms to share performance insights.
• Conduct scheduled facility visits, assist with onboarding, and gather feedback to enhance program effectiveness.

Basic Qualifications

Education: High school diploma or equivalent.

Certification / Licensure: Position requires a current valid driver's license, vehicle insurance, clean driving record (ex. minimal, minor or zero infractions on Motor Vehicle Report) and ability to travel in own vehicle to designated facility if within driving distance. Position requires credentialing/hospital certification to access assigned facilities.

Relevant Work Experience

• At least 1 year of experience in a hospital or operating room setting.
• Additional Experience communicating technical information to non-technical audiences.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience accomplishing tasks in an optimum order based on time, importance or other criteria.
• Position requires regular lifting at least 30 lbs.
• Position requires work on extended and /or "odd" or "on call" hours as business needs dictate.
• Position requires travel up to 80% of the time for business purposes (within state and out of state).

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $19.75 - $28.75 Hourly. The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time.

If you’re a self-starter, eager to grow your career within a high-performing environment, this is the place for you.

Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories.

To learn more about how Medline makes healthcare run better, visit www.medline.com.