Field Services Rep

Medline; New York (NY); On-site; USD 26,174 - 39,950; Full time

Job summary

Medline is implementing the Medline ReNewal Reprocessing Program to help ensure client staff acceptance and adherence. You will oversee materials preparation/shipment, identify reusable items, and support continuous process improvements on site.

With a background in hospital/OR settings, you will educate staff about program benefits, train groups and individuals, and travel regularly to facilities to collect feedback and drive program success.

Qualifications

• Education: High school diploma or equivalent.
• Certification / Licensure: current valid driver’s license, vehicle insurance, clean driving record and ability to travel in own vehicle to designated facility if within driving distance.
• Credentialing: credentialing/hospital certification to access assigned facilities.
• Experience: at least 1 year in a hospital or operating room setting.
• Additional: communicate technical information to non-technical audiences.
• Additional: customer service to internal and external customers with quality standards.
• Additional: ability to perform tasks in order based on time/importance; regular lifting at least 30 lbs.
• Additional: travel up to 80% of the time (within state and out of state).

Responsibilities

• Oversee preparation and shipment of materials, ensuring proper labeling and organization.
• Identify reprocessable items and recommend cost-saving opportunities.
• Provide on-site support, addressing workflow issues and assisting with process improvements.
• Educate and train staff on program benefits and best practices through group sessions and one-on-one discussions.
• Support training initiatives using digital tools and reporting platforms to share performance insights.
• Conduct scheduled facility visits, assist with onboarding, and gather feedback to enhance program effectiveness.

Skills

Communication to non-technical readers

Customer service

Task prioritization

Manual handling

Education

High school diploma

Job description

Job Summary

Under supervision, implement the Medline ReNewal Reprocessing Program to help ensure client staff acceptance and follow-through with procedures.

Job Description

• Oversee preparation and shipment of materials, ensuring proper labeling and organization.
• Identify reprocessable items and recommend cost-saving opportunities.
• Provide on-site support, addressing workflow issues and assisting with process improvements.
• Educate and train staff on program benefits and best practices through group sessions and one-on-one discussions.
• Support training initiatives using digital tools and reporting platforms to share performance insights.
• Conduct scheduled facility visits, assist with onboarding, and gather feedback to enhance program effectiveness.

Basic Qualifications

Education
High school diploma or equivalent.

Certification / Licensure
Position requires a current valid driver's license, vehicle insurance, clean driving record (ex. minimal, minor or zero infractions on Motor Vehicle Report) and ability to travel in own vehicle to designated facility if within driving distance.

Position requires credentialing/hospital certification to access assigned facilities.

Relevant Work Experience
At least 1 year of experience in a hospital or operating room setting.

Additional

• Experience communicating technical information to non-technical audiences.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience accomplishing tasks in an optimum order based on time, importance or other criteria. Position requires regular lifting at least 30 lbs.
• Position requires work on extended and /or "odd" or "on call" hours as business needs dictate. Position requires travel up to 80% of the time for business purposes (within state and out of state).

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The Anticipated Salary Range For This Position

$19.75 - $28.75 Hourly
The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.

Benefits

• Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
• For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.