Field Services Network Leader – Operations & Performance

Rehrig Pacific Company, Inc.; Indianapolis (IN); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Holidays

401k & ESOP

Profit Sharing

Tuition Reimbursement and more

Job summary

Rehrig Pacific Company, Inc. is seeking a Field Services Network Manager to drive performance and consistency of operations across the Field Services network.

The role ensures service delivery is executable, standardized, and supported by effective operating systems while leading with discipline. You will coach managers, review KPIs, and coordinate across Sales, Finance, Supply Chain, Dispatch, and Technology to improve reliability, utilization, and customer outcomes.

Qualifications

• Bachelor’s degree in Operations, Business, Engineering, or a related field, or equivalent relevant experience.
• 7+ years of experience in field service operations or service delivery.
• Ability to coach and develop managers and lead leaders.
• Experience managing service KPIs including productivity, utilization, and service levels.
• Proven track record of standardization and cross-functional collaboration.
• Experience with field service technologies and reporting tools.
• Strong analytical, problem-solving, communication, coaching, and leadership development skills.
• Willingness to travel 50%+.

Responsibilities

• Owns network performance for Field Service operations by executing and reinforcing operating standards, performance management systems, and execution discipline across the Field Services network.
• Drives consistent execution of field service work against planned service schedules through manager-level leaders, ensuring customer commitments are met and operational risks are addressed proactively.
• Owns the management system for reviewing, analyzing, and improving key service performance indicators including productivity, utilization, service levels, labor efficiency, cost-to-serve, and first-time fix.
• Builds managerial leadership capability by coaching managers, reinforcing Managerial Leadership Practices, establishing performance expectations, and developing leaders who effectively lead teams and deliver results.
• Ensures managers conduct effective performance reviews, problem-solving routines, coaching discussions, and accountability processes that sustain execution discipline.

Skills

Analytical skills

Communication

Coaching

Leadership

Education

Bachelor’s degree in Operations, Business, Engineering, or related field

Job description

Rehrig Pacific Company, Inc. is seeking a Field Services Network Manager to drive performance and consistency of operations across the Field Services network.

The role ensures service delivery is executable, standardized, and supported by effective operating systems while leading with discipline. You will coach managers, review KPIs, and coordinate across Sales, Finance, Supply Chain, Dispatch, and Technology to improve reliability, utilization, and customer outcomes.