Field Services Manager – Training & Operational Excellence

McClement Management Group; Northern (KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

McClement Management Group is seeking a Field Services Manager to lead training programs, digital resources, and cross-functional initiatives across the McDonald's network. You will partner with McDonald's, suppliers, and internal teams to strengthen operational excellence through continuous improvement.

The role requires seven or more years in restaurant operations or related fields, strong project management and analytics, and excellent communication.

Qualifications

• Bachelor's degree preferred; 7+ years in Restaurant Operations, Field Service, Deployment, Training, Supply Chain, or related field.
• Exceptional project management and organizational skills; strong analytical abilities to translate data into action.
• Outstanding written and verbal communication; proficient with Microsoft Office applications.

Responsibilities

• Lead field training programs and digital resource management for operational excellence.
• Coordinate restaurant visits and field initiatives to support product safety and consistency.
• Develop training strategies with McDonald's, suppliers, and internal stakeholders; gather critical documentation.

Skills

Leadership

Project management

Analytics

Communication

MS Office

Education

Bachelor's degree

Tools

CMS

Job description

McClement Management Group is seeking a Field Services Manager to lead training programs, digital resources, and cross-functional initiatives across the McDonald's network. You will partner with McDonald's, suppliers, and internal teams to strengthen operational excellence through continuous improvement.

The role requires seven or more years in restaurant operations or related fields, strong project management and analytics, and excellent communication.