Field Operations & Training Leader

McClement; Illinois; On-site; USD 80,000 - 110,000; Full time

Job summary

McClement is seeking a Field Services Manager in the United States (Illinois) to lead field training initiatives, manage digital content resources, and partner with McDonald’s and suppliers to drive continuous improvement. You will develop training strategies, oversee documentation, and coordinate field visits to ensure safety and operational excellence.

The role requires strong project management, analytical, and communication skills, with a focus on developing people and delivering measurable

Qualifications

• Seven or more years of experience in Restaurant Operations, Field Service, Deployment, Training, Supply Chain, or a related field.
• Bachelor's degree preferred.
• Strong project management and organizational skills.
• Outstanding written and verbal communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Lead the development, coordination, and delivery of field training programs that promote operational excellence and Gold Standard execution.
• Build and maintain digital repositories for quality, food safety, operational, and training documentation while identifying opportunities to improve content and accessibility.
• Coordinate restaurant execution visits and field initiatives that support product safety, operational consistency, and continuous improvement.
• Partner with McDonald's, suppliers, and internal stakeholders to develop training strategies, gather critical documentation, and ensure successful execution of key initiatives.
• Design and administer surveys, evaluate operational feedback, and analyze data to identify trends, training needs, and improvement opportunities.
• Lead multiple projects simultaneously by establishing timelines, managing risks, and ensuring successful completion of key deliverables.
• Champion digital transformation initiatives that improve knowledge sharing, training effectiveness, and operational efficiency.
• Facilitate meetings, workshops, and training sessions while serving as a subject matter expert on assigned programs.
• Provide leadership, coaching, and professional development to assigned team members.
• Perform other duties as assigned.

Skills

Project management

Analytical skills

Communication skills

Microsoft Office

Education

Bachelor's degree preferred

Tools

CMS

Job description

McClement is seeking a Field Services Manager in the United States (Illinois) to lead field training initiatives, manage digital content resources, and partner with McDonald’s and suppliers to drive continuous improvement. You will develop training strategies, oversee documentation, and coordinate field visits to ensure safety and operational excellence.

The role requires strong project management, analytical, and communication skills, with a focus on developing people and delivering measurable