Field Services Manager

McClement; Illinois; On-site; USD 80,000 - 110,000; Full time

Job summary

McClement is seeking a Field Services Manager in the United States (Illinois) to lead field training initiatives, manage digital content resources, and partner with McDonald’s and suppliers to drive continuous improvement. You will develop training strategies, oversee documentation, and coordinate field visits to ensure safety and operational excellence.

The role requires strong project management, analytical, and communication skills, with a focus on developing people and delivering measurable

Qualifications

• Seven or more years of experience in Restaurant Operations, Field Service, Deployment, Training, Supply Chain, or a related field.
• Bachelor's degree preferred.
• Strong project management and organizational skills.
• Outstanding written and verbal communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Lead the development, coordination, and delivery of field training programs that promote operational excellence and Gold Standard execution.
• Build and maintain digital repositories for quality, food safety, operational, and training documentation while identifying opportunities to improve content and accessibility.
• Coordinate restaurant execution visits and field initiatives that support product safety, operational consistency, and continuous improvement.
• Partner with McDonald's, suppliers, and internal stakeholders to develop training strategies, gather critical documentation, and ensure successful execution of key initiatives.
• Design and administer surveys, evaluate operational feedback, and analyze data to identify trends, training needs, and improvement opportunities.
• Lead multiple projects simultaneously by establishing timelines, managing risks, and ensuring successful completion of key deliverables.
• Champion digital transformation initiatives that improve knowledge sharing, training effectiveness, and operational efficiency.
• Facilitate meetings, workshops, and training sessions while serving as a subject matter expert on assigned programs.
• Provide leadership, coaching, and professional development to assigned team members.
• Perform other duties as assigned.

Skills

Project management

Analytical skills

Communication skills

Microsoft Office

Education

Bachelor's degree preferred

Tools

CMS

Job description

Field Services Manager

Salary Range: $80,000 - $110,000

Travel: 20-30%

Overview

At McClement, we believe our people are our greatest competitive advantage. We partner with McDonald's and its supplier network to deliver innovative solutions that improve restaurant operations, food safety, quality, and supply chain performance. We are looking for a collaborative leader who is passionate about developing people, simplifying complex processes, and driving continuous improvement across the McDonald's System.

What You'll Do

As the Field Services Manager, you'll lead strategic initiatives that strengthen operational excellence through training, digital resource management, and cross-functional collaboration. You'll serve as a trusted partner to McDonald's, suppliers, and internal teams while ensuring field resources remain current, accessible, and impactful.

Key Responsibilities

• Lead the development, coordination, and delivery of field training programs that promote operational excellence and Gold Standard execution.
• Build and maintain digital repositories for quality, food safety, operational, and training documentation while identifying opportunities to improve content and accessibility.
• Coordinate restaurant execution visits and field initiatives that support product safety, operational consistency, and continuous improvement.
• Partner with McDonald's, suppliers, and internal stakeholders to develop training strategies, gather critical documentation, and ensure successful execution of key initiatives.
• Design and administer surveys, evaluate operational feedback, and analyze data to identify trends, training needs, and improvement opportunities.
• Lead multiple projects simultaneously by establishing timelines, managing risks, and ensuring successful completion of key deliverables.
• Champion digital transformation initiatives that improve knowledge sharing, training effectiveness, and operational efficiency.
• Facilitate meetings, workshops, and training sessions while serving as a subject matter expert on assigned programs.
• Provide leadership, coaching, and professional development to assigned team members.
• Perform other duties as assigned.

You'll Thrive Here If You...

• Enjoy building relationships and collaborating with diverse teams.
• Love organizing information and creating systems that make work easier for others.
• Naturally look for opportunities to improve processes and simplify complexity.
• Are equally comfortable facilitating a training session, analyzing data, or leading a project.
• Communicate confidently with both executive leadership and frontline partners.
• Take ownership, remain organized under changing priorities, and consistently deliver results.
• Have a passion for developing people and helping others succeed.
• Believe that continuous improvement is more than a philosophy - it's how you approach every day.

What You'll Bring

Required Qualifications

• Bachelor's degree preferred.
• Seven or more years of experience in Restaurant Operations, Field Service, Deployment, Training, Supply Chain, or a related field.
• Exceptional project management and organizational skills.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Outstanding written and verbal communication skills.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience within the McDonald's System.
• Background in Supply Chain or Logistics.
• Experience with content management systems (CMS).
• Familiarity with UX/UI principles or digital content design.
• Experience developing instructor-led or digital learning programs.

Physical Requirements

• Ability to lift up to 50 pounds.
• Ability to stand and walk for extended periods.
• Occasional exposure to varying temperature and humidity conditions.
• Travel as required (20-30%) to support field training and restaurant execution initiatives.

Why Join McClement

At McClement, our values guide how we work—and how we treat one another. We believe in collaboration, accountability, and continuous improvement, and we take pride in fostering an environment where people feel respected, supported, and empowered to do their best work.

Equal Employment Opportunity Statement

McClement is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.