Field Services Manager: Lead Tech Team & Customer Impact

Cozzini, LLC.; Elk Grove Village (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Cozzini, LLC. is seeking a Field Services Professional/Technical Service Manager to lead the technical service team and deliver high-quality client support. The role involves hands-on troubleshooting, service delivery coordination across departments, and a focus on customer satisfaction.

Ideal candidates have 5+ years in technical support or service management, with at least 2 years in leadership. Travel up to 50% may be required, and a valid driver's license and U.S. passport are needed.

Qualifications

• Minimum 5+ years in technical support or service management.
• At least 2 years in a leadership/managerial role.
• Excellent communication, with ability to explain complex technical concepts.
• Strong focus on customer service and satisfaction, with relationship management.

Responsibilities

• Lead, mentor, and manage a team of technical service representatives to ensure productivity and customer satisfaction.
• Provide hands-on technical support to customers and troubleshoot equipment/software issues.
• Oversee scheduling, resource allocation, and coordination with other departments for timely service delivery.
• Build and maintain strong customer relationships and ensure technical needs are met and expectations exceeded.
• Generate and analyze service performance metrics to drive improvements in service delivery.
• Develop training programs to improve product knowledge, technical skills, and customer service within the team.

Skills

Leadership

Customer service

Project management

Communication

Technical troubleshooting

Driver's license

U.S. passport

Bilingual Spanish

Job description

Cozzini, LLC. is seeking a Field Services Professional/Technical Service Manager to lead the technical service team and deliver high-quality client support. The role involves hands-on troubleshooting, service delivery coordination across departments, and a focus on customer satisfaction.

Ideal candidates have 5+ years in technical support or service management, with at least 2 years in leadership. Travel up to 50% may be required, and a valid driver's license and U.S. passport are needed.