Field Services Manager

Associa; Chantilly (VA); On-site; USD 70,000 - 75,000; Full time

Job summary

Associa is seeking a Field Services Manager for the Chantilly office to oversee maintenance projects for HOA, condo, and townhome communities in the DMV area. The role collaborates with branch management, sources vendors, and ensures contracts and schedules are followed.

You will recruit contractors, manage invoicing and basic job accounting, monitor project budgets, and report outcomes to leadership, while maintaining strong client and vendor relationships to drive projects to successful

Qualifications

• 2+ years of leadership experience in residential maintenance, residential construction, or related fields.
• Customer service driven with strong communication skills.
• Solid project management abilities, meeting deadlines and prioritizing tasks.
• Ability to coordinate with stakeholders and field teams.

Responsibilities

• Source vendors and assist in project scope; liaise between HOA clients and vendors.
• Partner with contractors and clients to solicit bids for jobs and contracts.
• Oversee maintenance personnel, equipment installation, and preventative maintenance.
• Identify and resolve maintenance, materials, and staffing problems.
• Prepare and submit proposals; manage invoicing and reporting of budgets.

Skills

Leadership

Customer service

Communication

Project management

Vendor coordination

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa OnCall is hiring a Field Services Manager for its Chantilly office and to travel and support HOA, condominium, and townhome communities thoughout the DMV area.

The Field Services Manager position will work closely with the branch management and leadership teams to source vendors, assist in project scope and be the liaison between our homeowner association client (HOA) clients and vendors to make sure that each project is on schedule and following contract. This position will make an impact by leveraging and enhancing existing customer relationships as well as new relationships to successfully drive a variety of projects to a successful closure. In addition, the position will entail recruiting new vendors and contractors to join our affiliates program. Invoicing, and basic job accounting skills are preferred.

• Assist clients and team members with planning and implementing maintenance projects ranging from recurring small projects to large scale multi-contractor projects.
• Partner with contractors and clients to formulate and solicit bids for jobs and contracts.
• Oversee and direct maintenance personnel, equipment installation, facilities equipment repair, and preventative maintenance programs.
• Identify and resolve maintenance, materials, supplies, and staffing problems.
• Maintain, update, and plan the schedule, including assigning tasks to staff and hiring subcontractors.
• Communicate maintenance schedules to internal and external stakeholders.
• Review, evaluate, and prioritize requests for maintenance.
• Prepare and submit proposals for completion by internal maintenance team members.
• Process contractor and vendor invoices and issue payments in a timely manner.
• Report on activities, budget, supplies, and planned projects.
• Communicate any budgetary adjustments in revenue or expense to branch leadership.
• Maintain thorough communication with community managers, clients, vendors and branch leadership.
• Review and oversight of financial performance for the department.
• Complete weekly billing process and respond to billing inquiries.
• Oversee accounts receivable for the department.
• Submit reporting as needed, including weekly materials and labor revenue to budget, tech efficiency and business updates.
• Maintain a filing system to organize all technician’s receipts and paperwork.
• Communicate with various departments to ensure that fleet vehicles are maintained and are operating properly.
• Additional off-site travel, as needed to perform job duties.
• Other duties as assigned.

Annual salary: $70-$75K.

Requirements

• 2+ years of leadership experience in residential maintenance, residential construction, or a related field, or an equivalent combination of relevant experience and demonstrated project coordination responsibility.
• Customer service driven, team oriented.
• Strong communication skills (written and spoken).
• Strong project management skills, meeting time sensitive deadlines, and prioritizing tasks.
• Ability to communicate with stakeholders and teams in the field.
• Knowledge of safety and security procedure and conflict resolution techniques.
• Ability to adapt to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.