Field Services Manager

Dover Corp; Ball Ground (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Acme Cryogenics is seeking a Field Services Manager to lead the Field Service Organization, coordinate with Sr Field Service Manager, and ensure execution of policies and strategic direction. You will develop training materials for customers and staff, maintain product documentation, and support installation, preventive maintenance, upgrades, and refurbishment.

The role requires managing a team of 5+ associates, budgeting, delivering regional service programs, and providing guidance on technical

Qualifications

• Bachelor's degree preferred and 7-10 years of applicable experience.
• Field work and heavy customer contact experience is valuable.
• Technical knowledge of Acme Cryogenics products is required.
• Project or product management experience is valuable.
• Internal and external training skills are required.
• Strong organizational and prioritization abilities.
• Excellent interpersonal and communication skills.
• Tig welding experience is a plus.

Responsibilities

• Provide quality service to internal and external customers in all tasks.
• Ensure timely, consistent delivery and reporting of Acme Cryogenics services.
• Develop and deliver programs for staff, customers, or potential customers.
• Develop and deliver in-service training programs and measure effectiveness.
• Prepare and monitor area budgets and training objectives.
• Participate in regional service training and meetings for consistency.
• Implement strategic direction to achieve business plans for Field Service.
• Manage base costs of Field Service Hub.
• Support product warranty activities with plant operations.
• Collaborate with other Field Service Managers to optimize team use.
• Lead field service team of 5+ associates in designated area.
• Provide input on FS goals and progress to regional leadership.
• Evening/weekend work may be required when interacting with customers.

Skills

Field service management

Customer service

Budgeting

Training development

Leadership

Project management

Communication skills

Technical knowledge

Team supervision

Problem solving

Education

Bachelor's degree

Job description

The Field Services Manager is accountable for the planning, direction, leadership, and performance of the Field Service Organization. Coordinates with Sr Field Service Manager to ensure full implementation of company policies, procedures as well as the strategic direction of the business. Responsible directing corrective action where required, and reviewing processes to identify improvements.Additionally, the role will coordinate with others in the composition of Acme Cryogenics training materials on three levels of delivery: Acme Cryogenics Customers, potential Acme Cryogenics Customers, and internal Acme Cryogenics staff. This role will also help to develop, compile and keep current product documentation in support of installation or servicing of Acme Cryogenics product.This range of products may include activities from product installation, preventive maintenance to upgrades and product refurbishment. This position will work closely with regional counterparts in the Services organization to maintain consistent development and delivery of the technical services products, presentations or training activities. This role should also be prepared to provide consultation or guidance on technical services when in contact with current internal, external or potential customers.

What You'll Do

• Provide quality service to Acme Cryogenics' internal and external customers in all assigned tasks, while always demonstrating Acme Cryogenics Values.
• Ensures timely consistent delivery and reporting on this delivery of Acme CryogenicsServices purchased by and owed to customers.
• Develop and deliver programs for Acme Cryogenics Staff, Acme Cryogenics Customers or potential Customers.
• Develops and delivers in-service training programs for staff and measures the effectiveness of these programs.
• Prepare and ensure area budgets and training objectives are set, communicated andachieved through proactive management.
• Provide active participation in regional service training and meetings to ensure consistent material and service delivery
• Implements the strategic direction to achieve business plans for the Field Service Organization.
• Manages base costs of Field Service Hub.
• Follows direction of the Sr. Field Service Manager to improve business and to achieve defined business goals.
• Interfaces with Plant Operations personnel to support product warranty activities, placing emphasis on customer satisfaction.
• Supports the needs of other segments/divisions as required.
• Works with the other Field Service Manager's to fully utilize the field service team in the most efficient manner.
• Manage a field service team of 5 plus associates that have responsibilities for installations and services of Acme Cryogenics Products in a designated area of operation.
• Prepares and monitors annual area budgets
• Provides input and feedback to regional leadership on FS goals and progress.
• This position interacts directly with customers or potential customers in which evening or weekend work may be required.

What You'll Bring

• Bachelor's degree in related field preferred, and or 7-10 years of applicable and similar experience
• Experience in field work and heavy customer contact is considered valuable and a critical keyto the success of this position as well as staff development
• Must have technical level working knowledge of Acme Cryogenics products.
• Project or product management experience would be valuable
• Internal and external training skills are required.
• Highly developed organizational skills and ability to prioritize, plan and execute are keysuccess factors in this position.
• Exceptional interpersonal and communication skills.
• Tig welding experience a plus

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