Manager Field Service

Elbit Systems of America, LLC; Tucson (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Elbit Systems of America, LLC seeks a Field Service Manager in the United States, Arizona, Tucson region. The role leads a team of Field Service Technicians to ensure service delivery excellence, customer satisfaction, and alignment with program objectives.

Responsibilities include prioritizing work, coaching staff, ensuring safety and quality, and coordinating with program management, engineering, and logistics to minimize downtime and meet contractual commitments.

Qualifications

• Bachelor's degree in engineering or related discipline (or equivalent experience).
• 5+ years of field service/engineering experience; 2+ years in management.
• Experience managing technical personnel in defense/avionics/mission systems environments.

Responsibilities

• Lead one or more field service teams; set short-term priorities and allocate resources.
• Coach, train, and develop team members; drive performance.
• Align service objectives with program goals; ensure contractual commitments and readiness.
• Provide technical guidance; escalate and resolve field issues affecting mission capability.
• Identify problems, drive root-cause analysis, and implement continuous improvement.
• Communicate decisions and program information clearly to technicians and customer counterparts.

Skills

Leadership

Business acumen

Technical & operational expertise

Problem solving

Interpersonal skills

Education

Bachelor's degree in engineering

5+ years of relevant experience

2+ years of formal management experience

Defense/avionics/mission systems experience

Job description

Job Summary:

The Field Service Manager will manage a team of professional Field Service Technicians, ensuring service delivery excellence, customer satisfaction, and alignment with operational objectives. Accountable for team performance, resource allocation, and execution of departmental plans.

Responsibilities and Tasks:

• Leadership
  
  
  
  • Manages one or more generally homogeneous field service teams.
  
  
  • Sets short term operational priorities, adjusts resource plans to meet customer and program requirements.
  
  
  • Provides performance management, coaching, training, and development for team members.
  
  
  
  


• Business Acumen
  
  
  
  • Applies an understanding of Twenty-Six Defense's business, customer expectations, and how Field Service integrates with adjacent functions (program management, engineering, logistics).
  
  
  • Aligns service team objectives with departmental goals to support contractual commitments and operational readiness.
  
  
  • Help meeting systems Operational Performance (Ao) and minimize down time.
  
  
  
  


• Technical & Operational Expertise
  
  
  
  • Provides technical guidance to field service staff and customers; escalates and resolves issues that impact mission capability.
  
  
  • Ensures compliance with procedures, quality standards, and safety guidelines.
  
  
  
  


• Problem Solving
  
  
  
  • Identifies and resolves technical and operational problems in the field; understands broader impacts of service decisions on the department.
  
  
  • Ensures timely corrective actions, supports root cause analysis, and drives continuous improvement.
  
  
  
  


• Impact
  
  
  
  • Impacts the team’s ability to achieve service delivery, quality, and timeliness metrics.
  
  
  • Decisions and performance directly influence customer satisfaction and contract performance.
  
  
  
  


• Interpersonal Skills
  
  
  
  • Guides and influences others internally or externally to adopt recommendations.
  
  
  • Communicates technical decisions, expectations, and program related information clearly to technicians and customer counterparts.
  
  
  
  

Education, Experience, License, or Certification:

• Bachelor’s degree in engineering, Electronics, or related discipline; or equivalent related experience may substitute in lieu of degree


• 5+ years of relevant experience; 2+ years of formal management experience


• Experience managing technical personnel in defense, avionics, mission systems, or similar environments.

Skills and Abilities:

• Ability to lead others to solve complex problems and provide guidance with minimal supervision except in the most complex situations.


• Strong analytical skills and proficiency in identifying innovative solutions to technical and process issues.


• Ability to communicate complex technical concepts clearly and influence others across teams.

Travel/Physical Requirements:

• Will require up to 50% travel